Process Excellence Consultant L2

Company Name VARITE India Private Limited About The Client A global information technology consulting and business process services company headquartered in India provides a broad spectrum of services including IT consulting application development business process outsourcing and digital solutions Serving clients across diverse industries and in over 167 countries the company offers technology-driven solutions to enhance efficiency and innovation With a global presence it has emerged as a key player in the IT services and consulting space contributing to the digital transformation of businesses worldwide About The Job The ideal candidate will ensure the development and implementation of an appropriate Information Technology Service Management ITSM model and processes based on the ITIL Service Management framework The candidate will drive the successful application of this model across all aspects of IT delivery including strategy design transition operations and continuous service improvement Essential Job Functions Define design transition and continually improve the IT Service Management lifecycle including processes roles metrics and KPIs Provide guidance for process and procedure development ensuring integration across ITIL v4 lifecycle processes Incident Problem Change Service Request Knowledge Asset and Configuration Management Implement a vision for continuous service improvement emphasizing proactive planning consumer-focused support culture and accountability for effective and efficient service delivery Ensure service capability maturity aligns with agreed KPIs or desired customer levels Support service design to meet SLAs and OLAs Oversee documentation and communication of processes policies and procedures to ensure timely and cost-effective IT support Maintain awareness of technical advances industry trends and best practices in ITSM technologies sourcing strategies and evolving consumer needs Provide ITSM leadership and coaching across the enterprise Qualifications 5-10 years of experience facilitating leading or supporting ITSM ITIL v4 implementations and process frameworks Minimum 4 years of core ITIL process implementation experience using ServiceNow platform ITIL Foundation or Expert certification mandatory Familiarity with program project management and IT service delivery methodologies Experience in an infrastructure technology environment highly desirable Skills Competencies Strong analytical and problem-solving skills Excellent communication oral and written and interpersonal skills Ability to negotiate and influence effectively Proactive adaptable and able to work under pressure Logical thinker with conflict resolution abilities Demonstrated collaboration mentoring and leadership skills Ability to work independently with minimal guidance Expertise in applying ITIL v4 best practices Educational Qualification B Sc B E B Tech MBA B Stat Additional Skills Must Have Problem-solving tools and analytical skills Excellent facilitation and interpersonal skills High energy confidence assertiveness and strong teamwork orientation Additional Experience Preferred Functional knowledge of Six Sigma Statistical tools Quality Process Re-engineering Exposure to ISO CMMI or COPC standards Consulting experience in Shared Services or BPO setup desirable How to Apply Interested candidates are encouraged to respond submit their updated resumes and for additional job opportunities please visit Unlock Rewards Refer Candidates and Earn If you re not available or interested in this opportunity please pass this along to anyone in your network who might be a good fit and interested in our open positions VARITE offers a Candidate Referral program where you ll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE Experience Level Bonus Referral 0-2 years INR 5 000 2-6 years INR 7 500 6 years INR 10 000 About VARITE VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA UK CANADA and INDIA VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking Cloud Infrastructure Hardware and Software Digital Marketing and Media Solutions Clinical Diagnostics Utilities Gaming and Entertainment and Financial Services Equal Opportunity Employer VARITE is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees We do not discriminate based on race color religion sex sexual orientation gender identity or expression national origin age marital status veteran status or disability status