Branch Manager_Banking

Job Description Strategy & P&L Management - Maintains the Profit and Loss statement and Balance Sheet for the branch - Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank - Sustained revenue generation for the branch through cross sell of TPP, RA and BB products - Liabilities mobilization through CASA portfolio growth in the Branch Catchment - Superior and Consistent Customer Service - Ensures Efficient complaint management within specified TATs - Drives high service scores - Conducts customer engagement programs and marketing events - Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval - Strengthening Systems, Controls and Processes - Ensures Upkeep of the Branch and ATM and raises issues if required - Liaises with respective teams for effective and efficient Fraud Management within the cluster - Ensures branch compliance with Banks policies and processes - Ensures timely submission of MIS reports - Ensures safety and security of Bank and customer's assets - Ensures Audit related deliverables both internal and external are met as per the prescribed norms - Ensures Role clarity to employees in the branch and manage attrition Performance Management - Tracks and monitors daily productivity and book movement of the branch - Partners with the HCM Business partner for periodic review of performance of executives in the Branch and identify training needs if required - People Management - Monitors and enables the achievement of goals and key performance indicators for direct reports and ensures effective implementation of the performance management process in the section. - Ensuring Training & Development - Develops talent within the team by providing guidance, ongoing feedback, coaching and development opportunities to individuals to enable achievement of the defined goals. Risk and Internal Control Responsibilities - Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager. - Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.