User Acceptance Test Manager

Job Description

We are seeking a highly skilled and strategic UAT Manager to lead the strategic planning, coordination and execution of User Acceptance Testing (UAT) across critical business applications.

Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date

- The Manager - UAT collaborates with cross-functional teams including regional business Team, business analysts, global product owners, IT teams and end users to ensure that delivered solutions meet the defined acceptance criteria and are fit for purpose.
- Responsible for leading and managing a team of Software Testing professionals, overseeing User acceptance and regression Testing of Enterprise systems, ensuring speed-to-market and accuracy of strategic business applications, aligned with business objectives.
- Grade - 15

What your main responsibilities are:

- Monitors and report UAT progress, risks, and quality metrics to IT project teams and senior leadership.
- Provides leadership, mentorship, and performance management for UAT staff, including testers and business analysts.
- Serves as the point of escalation for UAT-related issues and decision-making.
- Continuously assess and improve UAT processes, toolsets, and team capabilities.

- Transformation & Thought Leadership -

- Introduce and scale AI/ML, GenAI, and autonomous testing techniques into the testing lifecycle.
- Evaluate emerging tools, Agentic Testing, deliver proof of concepts and champion adoption across teams.
- Implement best practices, Testing strategy contributing to enterprise-level transformation roadmaps.

- Delivery & Stakeholder Management

- Ensure on-time, high-quality delivery of enterprise software across monthly and quarterly releases.
- Collaborate with product, development, architecture, and release teams to embed quality from the start.
- Manage risk, compliance, and traceability throughout the testing lifecycle.
- Monitor Test metrics (test coverage, defect leakage, automation ROI) and continuously improve test effectiveness and efficiency.

- Leadership and People Management

- Cultivates exceptional culture and ensures employees feel valued and empowered.
- Recruit, develops, motivate and manages the team's performance.
- Provide guidelines, support and coaching to ensure that team members have the competencies, capabilities and tools to consistently deliver individual and team objectives.

What We Are Looking For

Education: Bachelor's degree or equivalent in Computer Science, Electrical / Electronics Engineering, MIS or related discipline

Experience: Thirteen + (13 +) years equivalent work experience in software Testing and atleast 5 years as a Manager/ Team Lead leading a team of 10 - 15 individual contributors

- Deep knowledge of Testing frameworks
- 13+ years of experience in Test Management, with 5+ years in transformational leadership roles.
- Hands-on experience with test management tools (e.g. Selenium, Cucumber, UIPath, Agentic Testing)
- Experience working in Agile, Waterfall, or hybrid project environments.
- Good problem solving and communication skills

Knowledge, Skills And Abilities

- Excellent verbal and written communication skills for effective interaction with internal teams, external partners, and stakeholders.
- Proven experience in building and leading high-performing teams.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by Fortune magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.