Associate Systems Engineer

WHO WE ARE

Sapaad (http://www.sapaad.com) is a global leader in all-in-one unified commerce

platforms, dedicated to delivering world-class software solutions. Its flagship product,

Sapaad, has seen tremendous success in the last decade, with thousands of customers

worldwide, and many more signing on.

Driven by a team of passionate developers and designers, Sapaad is constantly

innovating, introducing cutting-edge features that reshape the industry. Headquartered

in Singapore, with offices across five countries, Sapaad is backed by technology

veterans with deep expertise in web, mobility, and e-commerce, making it a key player

in the tech landscape.

THE OPPORTUNITY

Sapaad Software Private Limited is seeking passionate and reliable Associate Systems

Engineers to join our Application Health and Monitoring team. If you thrive in a

fast-paced environment and want to be a part of a world-class team maintaining global

software systems, this role is for you.

You will collaborate with engineers and developers across various layers of applications

and infrastructure, ensuring high availability and performance of our suite of solutions.

This is your chance to be a part of an established, global, and rapidly growing SaaS

company that is shaping the future of software systems.

Role: Associate Systems Engineer

Experience: 2+ Years

KEY RESPONSIBILITIES

Cloud Infrastructure Management:

- Design, deploy, and manage scalable, secure, and cost-effective infrastructure on AWS.
- Hands-on experience with AWS services including EC2, S3, IAM, VPC, RDS, Lambda,
- EBS, CloudWatch, WAF and API Gateway
- Familiar with ECS/EKS, CloudFormation and CloudTrail.
- Ensure high availability, autoscaling, performance monitoring, and cost optimization
- across environments.

Security & Compliance:

- Implement security best practices across infrastructure, applications, and APIs.
- Manage IAM roles and policies, enforce least privilege access and regularly audit
- permissions.
- Configure security groups, NACLs and VPC flow logs to control and monitor traffic.
- Manage Cloudflare for DNS management, global CDN, SSL termination, bot protection
- and DDoS mitigation.
- Conduct regular vulnerability assessments, patching, and security group audits.
- Manage WAF for protection on APIs and web applications.

Monitoring and Troubleshooting:

- Perform log analysis and implement monitoring tools to ensure application health.
- Troubleshoot production issues and provide on-call support.
- Creating dashboards and setting SLIs/SLOs/SLAs.
- Defining and managing alerts and thresholds for proactive detection.

Database Management:

- Administer Postgres and Redis databases, including upgrades, backups, and
- performance tuning.
- Participate in rotating schedules and perform monthly maintenance activities

Incident Management & RCA:

- Lead incident response efforts and implement preventive actions to reduce MTTR.
- Familiarity with incident response tools like PagerDuty or Opsgenie.
- Ensure clear postmortem documentation and RCA timelines.

Collaboration and Support:

- Work closely with development teams to optimize application infrastructure.
- Manage incidents, minimize downtime, and provide escalation support as required.

Documentation:

- Maintain detailed technical documentation, procedures, and guides.

Research & Development:

- Actively participate in R&D to improve systems and processes.

KEY SKILLS & EXPERTISE

- Experience with IaaS and PaaS cloud platforms (AWS, Azure, Heroku).
- Expertise in monitoring tools and log analysis (AWS CloudWatch, DataDog, Logtail).
- Familiarity with DevOps concepts, including Docker and Kubernetes.
- Strong troubleshooting and problem-solving abilities.
- Excellent time management and communication skills.
- Proactive ownership and a willingness to learn new skills.

PREFERRED QUALIFICATIONS

- Certifications in AWS or other cloud platforms.
- Familiarity with security best practices and compliance requirements.
- Experience with CI/CD pipelines.
- Scripting skills in Python, Ruby, or Shell.
- Educational Qualification: B.Tech/BE/M.Sc in Computer Science.