Assistance Manager

JOB DESCRIPTIONSECTION I BASIC INFORMATION ON THE POSITION UJR Name Customer Quality Deisgnation LEAD - Customer Quality Function Quality Sub Function Customer Quality Band Manager Individual Contributor Manager SBU Aero Plant Location Bommasandra-Bangalore UJR CODE SECTION II ORGANIZATIONAL RELATIONSHIPS Direct Reporting Indirect Dotted Reporting Next Level or Skip Level Supervisor Manager HOD-QA Immediate Supervisor Manager Plant Quality Head Position Lead - Customer Quality Number of positions reporting to the role Position titles of reportees Team Member SECTION III PURPOSE OF THE ROLE This role is responsible to Customer Quality and maintain the QMS systems through collaborating with the production Rceiving Inspection FAI Inprocess Quality Final Inspection Purchase Marketing Engineering PPC and Store teams and ensure zero customer complaints SECTION IV KEY RESPONSIBILITIES AND ACCOUNTABILITIES OF THE ROLE Key responsibilities attached to the role 1 Overall Responsible to Handle Customer Quality 2 Ensuring customer quality complaints are addressed and resolved promptly 3 Collaborating with internal teams Conducting root cause analysis for quality issues and implementing corrective actions to resolve quality issues 4 Interaction with customers regarding the performance of product 5 Maintaining effective communication with customers regarding quality concerns and resolutions 6 Implementing and maintaining quality processes to meet customer requirements 7 Foster strong relationships with customers ensuring quality expectations are met and exceeded 8 Internal Audits - Conduct Process Product Layer Audits 9 Ensuring activities as per AS 9100 D system in the department customer specific requirement 10 Implementation of customer specific requirements 11 12 13 14 15 16 17 18 SECTION V KEY RESULT AREAS Key performance goals for the role Critical outcomes of a job contributing to the organization s and roles success Weightage should add up to100 Respond for customer quality complaints within the defined timeframe Respond to Complaint with in 24 hrs Containment Action Submission - with in 24 hrs Submission of Corrective and Preventive Action - with in 7 Days 20 Reduce customer complaints by resolving issues quickly and effectively Optimize turnaround time for customer support and issue resolution 25 Conduct training programs every 2 months to enhance understanding of customer requirements among Quality Production and Engineering teams 10 Plan and conduct process and product audits to proactively control and minimize customer complaints 10 Internal and external audit - Zero Nonconformance On time submission of Corrective action 25 Continual Improvement project Kaizen - 1 Month 10 TOTAL 100 SECTION VI FINANCIAL ACCOUNTABILITY GEOGRAPHICAL SCOPE as applicable Financial Accountability with exclusive authority NA Geographical Scope Bommasandra SECTION VII KNOWLEDGE EXPERIENCE SKILLS AND ABILITIES Education Qualification Diploma B E B Tech in Mechanical Engineering Technical Professional Knowledge required What someone NEEDS TO KNOW Knowledge on AS9100 rev D requirements Knowledge of final inspection and in-process inspection procedures for aerospace precision-machined parts Knowledge on Quality core tools SPC MSA FMEA APQP PPAP Knowledge on 7QC tools 8D methodology problem solving skills and WHY WHY analysis Knowledge on Heat treatment Special Process Supplier Audit Raw Material Inspection Good knowledge on measuring instruments contour graph Roughness tester profile projector Micro Height gauge Etc Knowledge on on aerospace material specification Knowledge on Product Traceability Good knowledge on reading and understanding of drawing specification and PO requirements Monitoring and control of internal rejection Knowledge on Process and Product Audit Experience required What someone NEEDS TO HAVE DONE 5-10 years of experience in the following Handling customer complaints and customer audits Must have lead a team in the quality department Should have worked in Receiving Inspection Inprocess and final quality Should have worked on QMS AS9100 Personal Attributes required Personal qualities motivations and preferences likely to enhance performance in the role Excellent Analytical Reasoning Problem solving skills with ability to dissect problems Strong interpersonal skills Excellent communication and presentation skills Ability to work collaboratively with multi-functional teams - Active listening skills with problem solving attitude Strong business commercial accumen Disciplined in meeting timelines organised to handle priorities high pressure situations Demonstrate leadership ability team player and ability to motivate team Should be capabel to take quick decisions Expertise in problem-solving techniques like root cause analysis RCA and failure mode and effects analysis FMEA Domain Functional skills required Leadership Problem solving abilities Proficiency in MS Office Advanced Excel usage Powerpoint Word Analytical Reasoning Timeline monitoring SAP SECTION VIII KEY INTERACTIONS Internal Key interactions within the organization Nature or purpose of interaction Head - Quality Discussion about customer complaints Action plan submission status To update on Customer audits Production and Engineering Team To Discussion on Process issues Product Rework rejection Issues customer complaints Process Improvements External Key Interactions outside the organization Nature or purpose of interaction Customer Discussion on customer audits customer complaints and NC closures Auditor Discussion about NC closures