Senior_IT_Data_Helpdesk_Analyst_Ahmedabad_HO

Company Description Since 1994, Manufacturing in Himmatnagar Gujarat, Ahmedabad Head Office Ambli Bopal Road, Near Iscon Cross Roads. www.opaqueceramics.com Role Description This is a full-time on-site role for a Senior IT Data Helpdesk Analyst based at our Ahmedabad HO. The responsibilities include providing technical support to end-users, troubleshooting hardware and software issues, managing helpdesk tickets, and ensuring timely resolution of IT-related queries. The role also involves maintaining documentation of IT issues and solutions while actively contributing to process improvement initiatives. Qualifications - Technical proficiency in IT support, troubleshooting, and diagnostic tools - Experience in data analysis and management, and familiarity with IT systems and databases - Strong problem-solving and critical-thinking skills - Ability to communicate effectively and provide exceptional customer support - Proficiency in system administration and helpdesk software is a plus - Relevant certifications in IT support or network systems are advantageous (e.g., CompTIA, ITIL, Microsoft, or equivalent) - Adaptability to work in a challenging team-oriented environment - Bachelor's degree in Information Technology, Computer Science, or a related field - MS Office, Software Installation, NAS, Data Disaster Recovery, Sophos Firewall, CCTV, Wify, Microsoft Server, RDP knowledge preferred - Willingless to learn and be self motivated - Handsome Salary as and beyond market You may connect and share CV, latest five months salary slips, three references contacts for due diligence by my HR Team Direct contact whatsapp +919825070921, email atit@yeyointernational.com - . ... .