Learning And Development Specialist

7 days ago


Kolkata, West Bengal, India Integrated Personnel Services Limited Full time
Job Description

Overview

The HR Operation is a resource with required level of expertise, responsible to execute processing steps

pertaining to HRO Operations for clients, basis instructions as outlined in standard operating procedures

provided within processing groups (some examples of such operational transactions could be learning

and development, performance management, Compensation & Benefits and other BUHR activities) within

specified time and with mandated level of accuracy. The resource is responsible for workflow

management for resolving employee/ customer issues for HRO clients as well.

Formal Education & Certification

Bachelors degree in any discipline

Basic computer knowledge required (MS- Office Applications)

Proven ability to adapt to new tools by applying logical approach

5-7 years Working Experience in the area of Learning and Development

Desired Education & Certification (Either one or multiple)

Any certifications pertaining to employee Hire to Retire life cycle

Knowledge & Experience

Excellent understanding of core process step and impact thereof

Excellent process knowledge of Employee life cycle, L&D, C&B & PMS within organizations.

Ability to properly research, identify, and document a system defect

Ability to understand :-

o the client administrative environment

o the various Systems being used to process a participant issue

o Workflow Management

Basic understanding of MIS

Thorough understanding of Service level agreements.

Impact of each processing action on the end customer

Behavioral Attributes

Good interpersonal, verbal and written communication skills.

Logical and efficient, with keen attention to detail.

Strong customer service orientation.

Ability to work in a team-oriented, collaborative environment.

Effective Troubleshooting skills.

Learning agility

Good researching skills

Core Role Responsibilities

Entering data in the HRIS related modules

Identify training needs, keep track, and share the analysis with the business.

Coordinating learning sessions

Creating and updating content

Analyze training effectiveness.

Run the performance management activities such as Goal Setting, Mid Year, Year End & Talent

review etc

Updates information in the scheduling systems, performs analysis to determine impact to

available resources for the day.

Runs Daily routine report that is provided to the HR Ops Team.

Complete Mass uploads for data changes: Terms, Seniority Dates, and Minimum Wage.

Understands customer requests and seeks clarifications in required situations

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