Urgent Senior Service Consultant

3 weeks ago

Chennai, Tamil Nadu, India FE fundinfo Full time
Job Description

FE fundinfo is a global leader in investment fund data and technology.We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting a Service Consultant to join our team in Chennai.

As a service consultant you will be the primary contact for clients with respect to data workflows and as part of the Client Experience division you will leverage your specialized knowledge to anticipate and meet clients operational needs, maintaining data processes to support their success. Your role requires a flexible approach to adapt to client needs, reduce overheads, and enhance operational efficiency.

Your key responsibilities as a Service Consultant will be to:

- Create and publish documents on behalf of clients.
- Ensure client expectations are met by providing visibility of available data.
- Resolve client queries in a timely manner, based on priority and urgency.
- Ensure smooth operation of internal and external systems and processes.
- Create and maintain high-standard process documentation.
- Provide insights based on analysis to clients and managers.
- Independently manage client work while maintaining strong internal relationships.
- Train junior members of the team on new processes and tasks.
- Oversee daily team operations, ensuring optimal task execution and process efficiency.
- Adhere to all general security responsibilities as per the company security policy.

To join us as a Service Consultant you will need the following experience and skills:

- 5-7 years of experience in a client-facing role.
- Proficient in MS Office (Outlook, Teams, Excel).
- Excellent written and spoken English communication skills.
- Strong analytical and problem-solving skills.
- Proven ability to consistently meet Service Level Agreements (SLA).
- Fund management experience is an advantage.
- Knowledge of product analysis and Salesforce is a plus.

By joining the team, you will be offered the following:

- 24 days holiday
- Paid Study leave
- Enhanced paternity & maternity
- Statutory benefits like PF, Gratuity, etc
- Support to set up home office
- Health cover with option to add family members
- Annual health check up
- Meal cards
- Full LinkedIn Learning access

Apply today for immediate consideration and we will endeavor to get back to you within 5 working days. Visit our Glassdoor profile or fefundinfo.com to find out more about life @ FE fundinfo

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