India Staff Relations Senior Manager

Job Description

In this vital role you will report to the Regional Staff Relations Lead. In this vital role you will partners closely with managers, Compliance, Legal and key collaborators in HR to protect Amgen values, investigate suspected violations of HR policy, and provide practical advice and direction on misconduct, counseling, terminations, and performance management.

Key Responsibilities Include:

Serve as primary escalation point for business leaders and HR partners on HR investigations in Amgen India.

Independently conduct internal HR investigations, determine findings, and prepare all required documentation.

Identify relevant investigation issues, potential evidence, and investigative actions.

Plan, schedule and conduct effective interviews of complainants, subjects, and witnesses.

Analyze information collected during investigation and reach timely and well-reasoned conclusions.

Effectively assess witness credibility

Create professional, well-drafted investigation records, including investigation plans and summaries.

Report investigation findings to HR colleagues, legal partners, and business leaders in a clear, concise manner.

Create and maintain relations with key partners.

Develop and recommend solutions to managers on a variety of staff relations issues including managing poor performance, documenting, and implementing disciplinary action, and managing conflict.

Participate as needed in corrective counseling and termination conversations with staff and managers.

Maintain positive work environment by responding to staff members concerns, proactively addressing issues, and advising management team regarding standard processes.

Maintain confidentiality and sensitivity to all issues and conduct investigations objectively.

Maintain metrics of all investigations conducted; identify trends based on the data; and present on metrics and trends to partners and leaders.

Document all cases and issues in tracking systems in a timely manner. Provide regular updates to site leadership and Staff Relations leadership.

Maintain metrics of all investigations conducted in the region; identify trends based on the data; and present on metrics and trends to partners and leaders.

Act as an expert on standard methodologies in the staff relations space, maintaining strong consistency and connectivity with the JAPAC Staff Relations team.

Partner with local HR, Compliance, and Learning & Development to create and deliver training on key HR policies and on reporting suspected violations of policies.

Support the evolution of employee relations capabilities across the Amgen India; act as an expert, trainer, and mentor on effective HR investigations.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

Doctorate degree and 2 years of Staff / Employee Relations or Workplace Investigation experience OR

Master's degree and 8 to 10 years of Staff / Employee Relations or Workplace Investigation experience OR

Bachelor's degree and 10 to 14 years of Staff / Employee Relations or Workplace Investigation experience OR

Diploma and 14 to 18 years of Staff / Employee Relations or Workplace Investigation experience

Preferred Qualifications:

Functional Must-Have Skills

Previous experience conducting HR investigations

Demonstrated ability to learn and fairly apply company policy, internal HR procedures, investigation procedures, and regulatory guidelines within scope of duties

In-depth knowledge of national and state laws governing employment and labor

Ability to maintain and report on confidential information in an appropriate manner

Ability to conduct research and present findings in an organized manner

Functional Good-to-Have Skills

Awareness of emerging HR compliance issues, internally and externally, and the implications to the company

Soft skills

Highly PreferredExcellent communicationwritten/oral/listening, with fluency (written and verbal) in English

Ability to exercise independent judgment and establish and maintain working relationships with a variety of individuals and groups

Ability to maneuver conflicting priorities and prioritize time

Manage heavy workload and complete tasks in a timely manner, balancing high quality and efficiency

Ability to manage difficult conversations and interactions

Customer service/client orientation

In this vital role, you will report to the Regional Staff Relations Lead. You will partner closely with managers, Compliance, Legal, and key collaborators in HR to protect Amgen values, investigate suspected violations of HR policy, and provide practical advice and direction on misconduct, counseling, terminations, and performance management.

Key Responsibilities Include:

- Serve as the primary escalation point for business leaders and HR partners on HR investigations in Amgen India.
- Independently conduct internal HR investigations, determine findings, and prepare all required documentation.
- Identify relevant investigation issues, potential evidence, and investigative actions.
- Plan, schedule, and conduct effective interviews of complainants, subjects, and witnesses.
- Analyze information collected during the investigation and reach timely and well-reasoned conclusions.
- Effectively assess witness credibility.
- Create professional, well-drafted investigation records, including investigation plans and summaries.
- Report investigation findings to HR colleagues, legal partners, and business leaders in a clear, concise manner.
- Create and maintain relations with key partners.
- Develop and recommend solutions to managers on a variety of staff relations issues, including managing poor performance, documenting and implementing disciplinary action, and managing conflict.
- Participate as needed in corrective counseling and termination conversations with staff and managers.
- Maintain a positive work environment by responding to staff members concerns, proactively addressing issues, and advising 1 the management team regarding standard processes.
- Maintain confidentiality and sensitivity to all issues and conduct investigations objectively.
- Maintain metrics of all investigations conducted; identify trends based on the data; and present on metrics and trends to partners and leaders.
- Document all cases and issues in tracking systems in a timely manner. Provide regular updates to site leadership and Staff Relations leadership.
- Maintain metrics of all investigations conducted in the region; identify trends based on the data; and present on metrics and trends to partners and leaders.
- Act as an expert on standard methodologies in the staff relations space, maintaining strong consistency and connectivity with the JAPAC Staff Relations team.
- Partner with local HR, Compliance, and Learning & Development to create and deliver training on key HR policies and on reporting suspected violations of policies.
- Support the evolution of employee relations capabilities across Amgen India; act as an expert, trainer, and mentor on effective HR investigations.

What we expect of you

Basic Qualifications:

- Doctorate degree and 2 years of Staff / Employee Relations or Workplace Investigation experience OR
- Master's degree and 8 to 10 years of Staff / Employee Relations or Workplace Investigation experience OR
- Bachelor's degree and 10 to 14 years of Staff / Employee Relations or Workplace Investigation experience OR
- Diploma and 14 to 18 years of Staff / Employee Relations or Workplace Investigation experience.

Preferred Qualifications:

Functional Must-Have Skills:

- Previous experience conducting HR investigations.
- Demonstrated ability to learn and fairly apply company policy, internal HR procedures, investigation procedures, and regulatory guidelines within the scope of duties.
- In-depth knowledge of national and state laws governing employment and labor.
- Ability to maintain and report on confidential information in an appropriate manner.
- Ability to conduct research and present findings in an organized manner.

Functional Good-to-Have Skills:

- Awareness of emerging HR compliance issues, internally and externally, and the implications to the company.

Soft Skills:

- Highly Preferred: Excellent communication (written/oral/listening), with fluency (written and verbal) in English.
- Ability to exercise independent judgment and establish and maintain working relationships with a variety of individuals and groups.
- Ability to maneuver conflicting priorities and prioritize time.
- Manage heavy workload and complete tasks in a timely manner, balancing high quality and efficiency.
- Ability to manage difficult conversations and interactions.
- Customer service/client orientation.

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