Product Delivery Manager-digital Channels Middleware

Job Category Product Portfolio Delivery Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences Lead end-to-end processes manage dependencies and liaise with stakeholders as part of a team at the forefront of innovation As a Product Delivery Manager in Digital Channels Middleware Platforms you work to enhance and optimize the way products are delivered to customers As a key member of the team you create solutions and efficiencies that enable successful implementations in an expedient and organized way Job responsibilities Leads end-to-end product delivery processes including intake dependency management release management product operationalization delivery feasibility decision-making and product performance reporting while escalating opportunities to improve efficiencies and functional coordination Leads the completion of change management activities across functional partners and ensures adherence to the firm s risk controls compliance and regulatory requirements Manages timelines and dependencies effectively while monitoring blockers ensuring adequate resourcing and liaising with stakeholders and functional partners Develops and maintains evergreen quarterly roadmaps and summary to ensure alignment with strategic goals and provide clear vision for product delivery Coordinate and manage stakeholders to ensure smooth delivery of product features Create presentations and documentation including product feature release updates Communicate with senior leadership and promote product features to align with strategic goals Required qualifications capabilities and skills 5 years of experience or equivalent expertise in product delivery or a relevant domain area Demonstrated ability to execute operational management and change readiness activities Strong understanding of delivery and a proven track record of implementing continuous improvement processes Experience in product or platform-wide release management in addition to deployment processes and strategies Proven organizational skills with a high level of proactive personal initiative strong work ethic and ability to work independently and across functional teams Exceptional critical thinking and analytical skills Flexible adaptable to shifting priorities able to manage multiple tasks and projects in a fast-paced results-driven environment Strong communication and interpersonal skills Customer focused with the ability to turn insights into action Proven stakeholder management skills working across product technology agility design and data teams to develop robust and timely product delivery plans and execution mechanisms within an agile framework Strong expertise and experience in working within an agile product delivery lifecycle Preferred qualifications capabilities and skills Proficient knowledge of the product development life cycle design and data analytics About Us JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team Our Consumer Community Banking division serves our Chase customers through a range of financial services including personal banking credit cards mortgages auto financing investment advice small business loans and payment processing We re proud to lead the U S in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction