Principal Project or Program Manager

3 weeks ago


Bengaluru India hackajob Full time

Job Description

hackajob is collaborating with UnitedHealth Group to connect them with exceptional tech professionals for this role.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Transformation Manager plays a critical role in executing and coordinating enterprise transformation initiatives across the Provider Tech Services organization. Reporting to the Transformation Lead, this role is responsible for managing the day-to-day delivery of transformation programs, ensuring alignment with strategic goals, and driving measurable improvements in operational efficiency, technology adoption, and business process optimization.

This role requires strong program management capabilities, cross-functional coordination, and the ability to translate strategic direction into actionable plans. The Transformation Manager will work closely with IT, clinical, and business stakeholders to ensure successful execution of transformation roadmaps.

Transformation Manager is responsible for the execution and coordination of strategic transformation initiatives across the IT Services organization. Reporting to the Transformation Lead, this role ensures that transformation programs are delivered effectively, aligned with enterprise goals, and integrated across business, clinical, and technology domains.

Execution & Delivery Management - Skilled in managing complex programs and ensuring timely, high-quality outcomes.

Cross-Functional Collaboration - Able to work across departments and build consensus among diverse stakeholders.

Process & Technology Integration - Understands how to align business processes with IT systems and platforms.

Change Management - Supports adoption of new ways of working through structured communication and engagement.

Governance & Compliance - Maintains documentation, risk logs, and ensures adherence to regulatory and internal standards.

Primary Responsibilities

- Delivery Oversight: Assist in the rollout of new business processes and technology platforms, including ServiceNow (ITSM, ITOM, ITBM), Microsoft 365/Azure, Epic, and Cerner
- Ensure that transformation activities are integrated with existing workflows and systems to minimize disruption and maximize adoption. Identify opportunities to improve execution efficiency, stakeholder engagement, and reporting accuracy
- Contribute to the development of repeatable processes and templates that support transformation delivery
- Stakeholder Management: Serve as the primary point of contact for operational stakeholders involved in transformation workstreams

- Facilitate collaboration across IT, clinical, and business teams to ensure alignment and shared accountability
- Support the Transformation Lead in preparing executive updates, dashboards, and communication materials

- Incident & Problem Management: Act as the first escalation point for operational issues that may impact transformation timelines or deliverables

- Coordinate with IT, business, and vendor teams to resolve incidents and remove blockers quickly and effectively
- Monitor issue trends and root causes to proactively prevent recurrence and maintain delivery momentum
- Maintain incident logs and ensure alignment with ITIL-based practices for problem resolution and service continuity
- Incident & Problem Management: Act as the first escalation point for operational issues that may impact transformation timelines or deliverables
- Coordinate with IT, business, and vendor teams to resolve incidents and remove blockers quickly and effectively
- Monitor issue trends and root causes to proactively prevent recurrence and maintain delivery momentum
- Maintain incident logs and ensure alignment with ITIL-based practices for problem resolution and service continuity

- Financial Compliance:

- Monitor flex staffing utilization and support budget tracking and reporting. Track actuals vs. forecasted spend and provide regular updates to the Transformation Lead and finance partners
- Ensure all transformation activities comply with financial governance, procurement policies, and reporting standards

- Program/Project Management: Manage the execution of assigned transformation programs and projects, ensuring alignment with strategic goals and transformation roadmaps.

- Track and report on milestones, deliverables, KPIs, and SLAs across multiple workstreams
- Coordinate cross-functional teams (including onshore and offshore resources) to ensure timely and high-quality delivery
- Support the Transformation Lead in managing interdependencies across initiatives and preparing executive-level updates
- Apply Agile, Lean, or hybrid methodologies to drive iterative progress and continuous improvement

- Vendor Management: Track vendor deliverables and timelines, ensuring alignment with contractual obligations and transformation goals. Support vendor invoice validation, contract compliance, and cost optimization efforts across transformation initiatives
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications

- Bachelor's degree in information technology, Business Administration, Health Informatics, or related field
- 15+ years of experience in program or project management, preferably in healthcare or IT transformation environments
- Experience working in Agile, Lean, or hybrid delivery environments
- Familiarity with enterprise platforms such as ServiceNow, Microsoft 365, Epic, and Cerner
- Proven solid communication, problem-solving, and stakeholder engagement skills

Job Scope and Guidelines

- Own the day-to-day management of assigned transformation initiatives, ensuring timely execution of deliverables and adherence to project timelines
- Coordinate with onshore and offshore teams to maintain continuous delivery and resolve blockers quickly
- Track progress against milestones, KPIs, and SLAs, and escalate risks or delays to the Transformation Lead
- Maintain documentation, risk logs, and audit trails for all assigned initiatives
- Ensure all transformation activities comply with internal governance frameworks and external regulations
- Function as an AI User in all areas of oversight and management of transformation activities

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.



  • India Johnson & Johnson Full time

    At Johnson Johnson we believe health is everything Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented treated and cured where treatments are smarter and less invasive and solutions are personal Through our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full...

  • Operations Manager

    3 weeks ago


    Pune, India Principal Global Services Full time

    Job Description Responsibilities PGS Process Excellence Expert About Principal: understand who we are With more than 19,000 employees worldwide, Principal helps people and companies in Asia, Australia, Europe, Latin America, and North America build and protect their financial well-being. We've been doing this for 143 years. A FORTUNE 500 company, we're...


  • Pune, India Wolters Kluwer Full time

    Job Description About The Role As a Principal Program Manager, you will be responsible for overseeing and executing complex, large-scale projects aimed at transforming our company infrastructure, with focus on merger and acquisitions, and divestitures. You will collaborate closely with cross-functional teams, including engineering, operations, product...


  • Bengaluru, India Quince Full time

    Job Description OUR STORY Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. OUR VALUES Customer First. Customer satisfaction is our highest priority. High Quality. True quality is a...


  • Bengaluru, Karnataka, India Amazon Full time

    , Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. , Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we...


  • Bengaluru, Karnataka, India Johnson & Johnson Innovative Medicine Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...


  • India Johnson & Johnson Full time

    At Johnson Johnson we believe health is everything Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented treated and cured where treatments are smarter and less invasive and solutions are personal Through our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across...


  • Bengaluru, Karnataka, India, Karnataka Quince Full time

    OUR STORY Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.OUR VALUES Customer First. Customer satisfaction is our highest priority.High Quality. True quality is a combination of premium...


  • Bengaluru, India JP Morgan Chase & Co. Full time

    Job Description As a Principal Technical Program Manager within the Risk Technology team, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including development teams across groups, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable...


  • Bengaluru, Karnataka, India JPMorgan Chase Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    As a Principal Technical Program Manager within the Risk Technology team, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including development teams across groups, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break...