Product Implementation SME

Job Description Company Description About Sutherland Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless as a service model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA.We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description Sutherland is seeking a detail-oriented and technically adept individual to join us as a Senior Product Implementation SME (Subject Matter Expert). We are a fast-paced, innovation-driven team focused on building secure, scalable, and intelligent technology solutions. If you are experienced in AI, Windows, PC hardware, and networking, and have a passion for solving complex problems, we'd love to work with you. Job Description Key Responsibilities: - AI & Automation Support: Assist in implementing AI-driven tools and intelligent automation features across product deployments; contribute to use case testing and improvement. - Technical Implementation: Lead or assist in the deployment of Sutherland-developed tools and solutions across client environments. - Windows Expertise: Troubleshoot and configure environments primarily based on Windows 10/11, including policy configurations, updates, and endpoint settings. - Issue Resolution: Investigate and resolve production-level bugs, security concerns, and performance issues; develop scripts for automating tasks. - Client Collaboration: Maintain strong client relationships, understand business needs, and deliver high-quality implementation outcomes. - Networking & Security: Support network configurations, firewall rules, proxy setups, and endpoint security checks during implementations. - PC Hardware Support: Provide expertise in diagnosing hardware issues (e.g., memory, CPU, disk), and advise on hardware-software compatibility Qualifications - Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience) - Experience: - 23 years in IT implementation, tech support, or product rollout roles - Strong hands-on experience with Windows 11, system administration, and desktop troubleshooting - Familiarity with AI technologies, automation tools, or data-driven platforms - Basic scripting knowledge (PowerShell, Python, Batch, etc.) - Exposure to networking protocols, firewalls, VPNs, and IP configuration - Understanding of hardware diagnostics, BIOS/UEFI settings, and driver-level troubleshooting Certifications (Preferred): - Microsoft Certified: Windows Client or MCP/MCSA - CompTIA Network+ or Security+ - Cisco Certified Network Associate (CCNA) - Certified Ethical Hacker (CEH) or equivalent cybersecurity credential Core Competencies: - Proficiency in Windows OS, networking fundamentals, and PC hardware components - Basic understanding of AI-driven applications and tech trends - Effective communicator; capable of translating complex technical concepts to non-technical stakeholders - Strong analytical and problem-solving skills - Self-motivated team player with a proactive approach to learning and execution Additional Information All personal information will be treated as confidential in accordance with EEO guidelines. Sutherland is committed to fostering a diverse and inclusive workplace.