Trade Support Specialist

3 weeks ago

Mumbai, India JKT Group Global Full time

Hello Folks,

Greetings from JKT Global Group

Company Description

JKT Global Group, headquartered in Mumbai, is a family-owned business with over 45 years of experience as exporters in the food industry. Our facilities in Navi Mumbai, Rajkot, and Chennai are certified by ISO 22000 and BRC, and equipped with advanced technologies for processing sesame and peanuts. Additionally, our Dubai and Europe offices specialize in B2B trading of oilseeds, pulses, grains, and bird feed ingredients. We focus on high quality and standards in supply chain management, logistics, and distribution.

For more information you can also visit on our website https://www.jkt-global.com/

Role Description

- Oversee preparation, verification, and submission of all export-import documentation (Invoices, Packing Lists, LC documents, BL, COO, etc.).
- Ensure compliance with INCOTERMS, customs, and international trade regulations.
- Manage timely document processing to avoid shipment or payment delays.
- Supervise and mentor the documentation team, ensuring accuracy and efficiency.
- Develop SOPs for documentation processes and implement continuous improvements.
- Conduct training on export-import policies, ERP/CRM use, and compliance.
- Liaise with suppliers, shipping lines, freight forwarders, customs agents, and banks.
- Collaborate with sales, purchase, and finance teams for smooth order-to-cash cycle.
- Coordinate with management for timely updates on shipment schedules and documentation status.
- Maintain updated and accurate data in ERP and Salesforce CRM.
- Ensure supplier compliance, proper approvals, and adherence to legal requirements.
- Prepare and analyze MIS reports for shipments, payments, pending arrivals, and stock reconciliations.
- Manage LC, DA/DP documentation with banks and buyers.
- Track payments, issue debit/credit notes, and handle claims or disputes.
- Support audit requirements with proper documentation and reporting.

Candidate Profile

- Education: MBA – International Business Administration (Preferred).
- Experience: Minimum 5 years in export-import documentation, with managerial/lead role preferred.
- Strong knowledge of INCOTERMS, export-import laws, customs regulations, and international trade practices.
- Hands-on experience with ERP systems, Salesforce CRM, and MS Office Suite.
- Excellent organizational, analytical, and leadership skills.
- Strong communication and negotiation abilities with global stakeholders.
- Detail-oriented, proactive, and capable of working under pressure.

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