Manager – Infrastructure

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Manager - Infrastructure Logistics - Communications In this role you need to Collaborate with senior stakeholders from multiple functions to identify their communication needs develop a strategic communication agenda that aligns with their goals and objectives Responsibilities Building Management 1 Facilities health condition to be maintained at its best with eye to detailing works 2 Review floor campus for any damages and timely fix it adroitly 3 Walkthrough weekly to assess if the condition of the campus floor is maintained rightfully 4 Look for any discrepencies in the campus floor infrastructure and fix it with appropriate standards 5 Infrastructure should be impeccable at all times - maintenance and supervision Client Management 1 Client visits should be well-planned and executed with zero error 2 Be presentable of self and faciliites at all times 3 Bring in novelty to manage client visits and work with experience teams for execution 4 Maintain up to date deck of facilities in right formats and tools 5 Facilities should be maintained immaculately at all times Logistics Management 1 Handling of day-to-day operations at site 2 Coordinate with helpdesk and support team for resolution of tickets 3 Prepare and evaluate FCI SLA reports 4 Manage employee grievance and conduct huddles 5 Manage pantry consumables tracking and timely update on sourcing 6 Manage stores and R M 7 Handle client visits and end to end support 8 Manage PR PO Invoices to track and closures Housekeeping Management 1 Oversee the house keeping staff day to day cleaning activities 2 Sharing the feedback with Supervisor and housekeeping team as and when about the areas where cleaning has to be done 3 And requesting supervisor to maintain Daily for monthly weekly checklist 4 And allocating weekend task for supervisor 5 Sharing the facilities feedback with the Vendor as and when about the issues faced in Empower 6 Co-ordinate with vendor in getting the medical certificate for the All staffs present to certify they are physically fit 7 Provide adequate training to the house keeping staff when ever required 8 Report all work orders to engineering maintenance any and all problems needing repairs 9 Ensure compliance with safety and sanitation standard 10 Recommend and implement methods to increase the quality of services 11 Notify staff of upcoming events and ensure proper preparation and staffing for each event Security Management 1 Carry out internal and external patrols day and night to ensure a safe and secure environment recording maintenance issues unusual Occurrences in the security report 2 Security team ensures that those who should not be granted access to the Premises are professionally and politely prevented from gaining access or escorted inside the building 3 As part of the team undertake regular testing of fire alarms and other security equipment and notifying the Security Manager of any issues of malfunctioning equipment 4 Monitoring and responding immediately to alarm system activations to check designated areas of concern 5 Ensure that the Premises CCTV system is effectively and sensitively monitored by the security guards Ensure and regularly check that the fire exit doors are maintained free of obstructions reporting any defects or maintenance issues as appropriate 6 Support and comply with the Genpact Health and Safety and Security policies and Procedures 7 Assist in the induction and training of new members of the team 8 Ensuring Security team to send and receive materials with relevant documents EHS Support 1 Updating of Red Book month on month and send the report on time 2 Participate Co-ordinate for the Evacuation Drill for Genpact sites 3 Prepare Evacuation Drill report and sharing the report with EHS Co-coordinator 4 Co-ordinate for the Ergonomics Session for Employees 5 Co-ordinate EHS related Trainings for Support function 6 Conduct Site Safety Audits with EHS Auditor in all Genpact Facilities 7 Constant Follow up and closure of EHS issues of all Genpact sites 8 Collate Prepare Sustainability Report of all sites and share it with the EHS Manager 9 Daily Site walk and identify EHS related issues in the all Genpact Sites Compliance 1 Manage legal compliances of the office space - campus and floor 2 Timely follow up for renewals or amendments of the legal consents and approvals 3 Work with legal department for updating legal register 4 Compliances with respect to EHS should be maintained up to date 5 EHS register should be timely reviewed with EHS - SMEs 6 Implement all legal consents conditions without any deviations Transport Management 1 Connect between employees and transport team to bridge the gap 2 Follow up on employee transport requests till closure 3 Connect with transport coordinators for updates and follow up of issues resolution or facilitation on transport requests 4 Ensure employees details are updated on timely basis with the transport desk Qualifications we seek in you Minimum qualifications Experience in digital content development with strong capabilities in content writing Bachelor s degree in communications journalism or related field Preferred qualifications Strong oral and written communication skills Demonstrate exceptional interpersonal skills to cultivate and sustain relationships with stakeholders at all organizational levels Proficient understanding of the creative process and open to creative critique Strong time management and problem-solving skills Demonstrated project management and story-telling skills Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training