Engagement Executive-SCM | 15+ years | Chennai
1 day ago
Job Description Capgemini is seeking a director-level executive to lead Sales Order Management & Transportation. As part of the Intelligent Supply Chain Operations (ISCO) practice, this role will shape the future of order management operations and drive best-in-class, technology-enabled processes, as well as integrate this function with its downstream transportation and logistics function. Primary Skills Key Responsibilities • Lead an ISCO engagement cross-functional, global projects managing scope, risk, results, and profitability. • Act as the primary point of contact for clients in the area of sales order management. • Drive process improvement and transformation using digital tools and automation. • Present confidently to client leadership and large audiences. • Develop and market new services and solutions in the order management space. • Strategically aligning people and resources to meet evolving market needs. • Implement effective recruitment strategies to build high-performing teams. • Promote knowledge sharing and contribute to learning programs. • Represent delivery in client pursuits and demonstrate strong delivery leadership. Client Engagement Focus • Own the end-to-end sales order management process and ensure accurate, timely order fulfillment reporting. • Partner with client stakeholders to influence upstream and downstream processes. • Demonstrate ownership, collaboration, and curiosity in understanding order flows and business impact. • Develop and maintain controls and guidelines for order and delivery accuracy. • Understand the implications of underperformance on customer satisfaction and compliance. • Mentor teams to shift from transactional service delivery to strategic supply chain ownership. • Establish frameworks for client satisfaction and continuous improvement. Secondary Skills Our Ideal Candidate • 15+ years of experience in supply chain operations, with a focus on sales order management and transformation. • Proven leadership managing large, distributed teams. • Expertise in order fulfillment analysis, supply chain reporting, and performance metrics, for primary and secondary SC operations • Strong problem-solving, analytical thinking, and influencing skills. • Deep understanding of order-to-cash processes and ERP systems (e.g., SAP SD, Oracle SCM, Salesforce). • Excellent communication skills to engage with clients and senior stakeholders. • Ideally an industry expertise in AgriBusiness and consumer goods Qualifications • Postgraduate degree (MBA in Supply Chain or Operations preferred). • 8–10 years in senior supply chain roles, ideally in shared service environments. • Professional certifications such as APICS CPIM or CSCP are a plus. • Adaptability to work across teams and shifts
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