Customer Engagement Manager
2 weeks ago
Job Description Company Overview Benchmark staffngs is a small, dynamic staffing company based in India, specializing in IT Services and IT Consulting. With a dedicated team of 2-10 employees, we are committed to providing exceptional staffing solutions. We pride ourselves on our strong relationships within the IT industry and our ability to match talented professionals with the right opportunities. For more information, visit our website at benchmarkstaffings.com. Job Overview We are seeking a Senior Customer Engagement Manager based in Pune for a full-time, hybrid position. This role requires 8 to 15 years of experience in managing customer relationships and driving engagement. The ideal candidate will have a strong background in customer success and possess the ability to enhance the customer experience through innovative strategies in upselling, cross-selling, and engagement. Qualifications and Skills - A minimum of 8 years of relevant work experience in customer success management, with a proven track record of success. - Proficiency in customer engagement techniques, with the ability to develop and implement effective strategies. - Demonstrated experience in upselling and cross-selling, with a strong focus on achieving sales targets. - Exceptional communication and interpersonal skills to build and maintain productive relationships with clients. - Strong analytical skills to assess customer needs and tailor solutions to enhance their experience. - Ability to work collaboratively in a team environment while also thriving as an independent leader. - Proven experience as a Customer Success or Customer Experience Manager is highly desirable. - Adaptability to work in a hybrid work environment while managing responsibilities effectively. Roles and Responsibilities - Develop and maintain strong relationships with customers to ensure satisfaction and retention. - Identify opportunities for upselling and cross-selling to enhance customer value and company revenue. - Collaborate with internal teams to ensure seamless delivery of services and support to clients. - Analyze customer feedback to continuously improve engagement strategies and service offerings. - Act as the primary point of contact for customer inquiries, providing timely and effective solutions. - Track and report on customer engagement metrics to the senior management team for strategic planning. - Facilitate workshops and training sessions to enhance customer understanding and use of services. - Liaise with product development teams to align customer feedback with service enhancements.
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Customer Engagement Manager
4 weeks ago
Pune, India Benchmark staffngs Full timeCompany Overview Benchmark staffngs is a small, dynamic staffing company based in India, specializing in IT Services and IT Consulting. With a dedicated team of 2-10 employees, we are committed to providing exceptional staffing solutions. We pride ourselves on our strong relationships within the IT industry and our ability to match talented professionals...
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Customer Engagement Manager
3 weeks ago
India Client of SolveCube Full timeSolveCube is an award winning AI enabled Talent Solutions Platform for middle and senior level professionals. SolveCube is working with global consulting firms, mid and large enterprises across Asia Pacific and Middle East to fulfill their talent needs for permanent, short-term, part-time, interim and turnkey assignments. One of our clients, is a fintech...
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Manager Life Sciences Customer Engagement
4 weeks ago
Pune, India Beghou Full timeJob Description Beghou brings over three decades of experience helping life sciences companies optimize their commercialization through strategic insight, advanced analytics, and technology. From developing go-to-market strategies and building foundational data analytics infrastructures to leveraging artificial intelligence to improve customer insights and...
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Customer Engagement Manager
4 weeks ago
Gurugram, India Johnson Controls Full timeJob Description Whoweare Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies,...
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Digital Customer Engagement Manager
3 days ago
india beBeeDigitalCustomerEngagement Full timeJob Title: Digital Customer Engagement ExpertJob DescriptionWe are seeking a highly skilled Digital Customer Engagement Expert to join our team. The successful candidate will be responsible for providing exceptional customer experience through various digital channels.Required Skills and QualificationsEngineering graduate with minimum 4+ years of work...
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Customer Engagement Manager
4 weeks ago
Bengaluru, India HP Full timeJob Description Job Summary - This role is responsible for improving the customer experience and handling a variety of issues and concerns while working closely with cross-functional teams. The role maintains positive customer relationships, gathers and analyzes feedback, and tracks key performance metrics to share insights with the management. The role...
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Customer Engagement Manager
1 week ago
Chennai, Tamil Nadu, India, Tamil Nadu Client of Solvecube Part timeSolveCube is an award winning AI enabled Talent Solutions Platform for middle and senior level professionals. SolveCube is working with global consulting firms, mid and large enterprises across Asia Pacific and Middle East to fulfill their talent needs for permanent, short-term, part-time, interim and turnkey assignments.One of our clients, is a fintech...
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Customer Engagement Manager
2 hours ago
Hyderabad, Telangana, , India Vistex Career Full timeThe Customer Engagement Manager will manage and develop new and existing clients and work towards strengthening our relationships and increasing Vistex footprint. They will engage with clients, position and aggressively pursue Vistex services and will be assigned to multiple clients simultaneously, which could be in various regions of the country. This...
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Engagement Manager
4 weeks ago
Pune, India Codvo.ai Full timeCompany Overview We are a global empathy-led technology services company where software and people transformations go hand-in-hand. Product innovation and mature software engineering are part of our core DNA. Our mission is to help our customers accelerate their digital journeys through a global, diverse, and empathetic talent pool following outcome-driven...
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India Amazon Music Full timeJob Description Description AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector As an Engagement Manager, you will collaborate with AWS consultants, partner, and client teams to create...
