Central Revenue Manager

2 weeks ago

Delhi, India Sturmfrei Hospitality Pvt. Ltd Full time

Job Designation: Central Revenue Manager Location: Gurugram, NCR Responsibilities: 1. Central Reservations • To handle all room reservations over digital media (Telephonic, WhatsApp etc.) for the Company • To understand and pass on the Company’s accommodation policy on reservations and cancellations • To attend reservation enquiry calls and analyze market status to suggest necessary changes • To get feedback on customer stays after their checkouts • To lead the team of Central Reservation Executives and monitor their performance • To raise and close any concerns raised by the customers during their stay • To sell the Jungle Passes to prospective customers • To handle reservations of Villa & Hotel categories of the Company offerings • To handle any other business related to reservations as and when required 2. OTA Management • To assist in listing new properties on different OTAs • To handle external systems like channel manager, web booking engines, rate comparison tools, online travel agents’ extranets etc • To conduct pricing analytics on regular basis for each business location and suggest price ranges • To perform competitive analysis for each location and suggest modifications in our listings • To provide suggestions for revenue generation and maximization • To co-ordinate with the channel manager, software vendors for any availability, rate or booking integration issues • To assist work towards revenue maximization on every front 3. Central Operations • Conduct regular meetings with the property managers as a part of quality check • Monitor and maintain inventory management process and the execution of the same • Coordinate with other departments to maintain sync between all the members of a property • Monitor and guide the ground staff for regular check-ups on repair & maintenance issues • Implement the Company policies at the ground level to create a conducive work environment • Assist the HR department as and when required to resolve conflicts of the ground staff • Innovate and suggest new ideas and methods to improve the existing operational processes • Operate and guide other employees for Point-of-Sale (POS) system for F&B orders • To create daily MIS reports and submit them to the reporting manager Qualifications & Desired Skills: • A bachelor's degree in hospitality management • Operational management experience • Ability to interpret and analyze consumer behavior • Fluency in computer operations, Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) • Tele-calling, tele sales experience • Strong communication & customer service • Proficiency in PMS & OTA platforms • Accuracy & attention to detail • Sales & upselling skills • Multitasking & time management • Problem-solving & coordination • Basic accounting & billing knowledge Salary & Benefits: INR 35,000 to INR 40,000 p.m. + % incentives on reservations secured & Jungle Passes sold Contact Person: Dipjyoti Brahma Contact Number: +91 63526 41676

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