▷ (Apply Now) Head, Customer Renewal - India

We help the world run better At SAP we keep it simple you bring your best to us and we ll bring out the best in you We re builders touching over 20 industries and 80 of global commerce and we need your unique talents to help shape what s next The work is challenging - but it matters You ll find a place where you can be yourself prioritize your wellbeing and truly belong What s in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed What you ll do The India-CRC Renewal Director is a leadership role within the Customer Renewal Centre CRC APAC accountable for driving customer retention renewal performance and recurring revenue outcomes for SAP-India The CRC is central to APAC s customer success strategy - ensuring consistency governance and scale in renewal execution while safeguarding the region s subscription base Over the years the CRC has evolved from a shared-service operation to a strategic growth engine leading transformation programs such expanding coverage from R3Q R6 R8Q early renewal churn forecasting and churn management Based in India this role carries dual responsibilities Operational accountability for renewal delivery and churn management across India Transformational leadership to strengthen CRC India scale digital innovation and best practices across APAC This position requires a proven leader who can balance execution discipline with strategic vision and who thrives in a fast-paced matrixed environment Key Responsibilities Leadership People Development Lead coach and inspire a team of Renewal Executives CREs to consistently meet and exceed renewal and churn targets Drive a high-performance culture built on accountability collaboration and continuous growth Ensure talent retention career development and succession planning within the renewal organisation Renewal Governance and Execution Own and deliver renewal outcomes Implement strong governance for forecasting accuracy pipeline discipline and compliance with company standards Oversee renewal negotiations for high-value or strategic accounts to maximize customer satisfaction and protect cloud revenue Churn Forecasting Management Lead efforts to improve churn predictability through data-driven forecasting models Partner with cross-functional stakeholders to proactively identify at-risk customers and execute churn mitigation strategies Provide transparency and insights on churn drivers and trends to Market Unit and Regional leadership Transformation Operational Excellence Champion early renewal multi-year renewal motion to secure predictability and strengthen customer engagement Drive adoption of digital-first renewal models to enable scale and efficiency Standardize tools processes and best practices across India to ensure consistency and scalability Monitor and analyse performance metrics implementing improvement initiatives as needed Stakeholder Engagement Act as the renewal focal point for SAP-India leadership providing clear visibility on forecasts churn outlook and performance risks Collaborate with Sales Customer Success CSM Finance and Legal to ensure seamless renewal execution and effective customer engagement Align with regional CRC leadership to share best practices drive transformation and support APAC-wide initiatives What you bring 12 years of experience in account management renewals customer success or sales leadership within the enterprise software or SaaS space 2 years of experince in people management or manageing the team Strong track record of delivering renewal and churn management targets Skilled negotiator with strong stakeholder management abilities including executive-level engagement Experience working with enterprise customers is preferred Expertise in forecasting pipeline management and data-driven business decision making Experience in leading transformation programs and scaling operations is highly desirable Leadership experience in managing and developing high-performing teams Education MBA or equivalent is a plus Or bachelor s degree in business management or related field What we Offer The opportunity to shape the future of customer retention in one of the fastest growing regions for cloud business A leadership role in a strategic APAC region with exposure to global best practices and transformation programs The chance to drive impact at scale influencing renewal outcomes across diverse industries and customer segments Career development opportunities with access to leadership programs mentorship A collaborative inclusive culture that values innovation continuous improvement and customer success Competitive compensation benefits and recognition aligned with performance and impac CSPT4PM Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively Originally known for leadership in enterprise resource planning ERP software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves At SAP you can bring out your best We win with inclusion SAP s culture of inclusion focus on health and well-being and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential We ultimately believe in unleashing all talent and creating a better world SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team Careers sap com For SAP employees Only permanent roles are eligible for the according to the eligibility rules set in the SAP Referral Policy Specific conditions may apply for roles in Vocational Training Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender including pregnancy childbirth et al sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements Successful candidates might be required to undergo a background verification with an external vendor AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process please refer to our Please note that any violation of these guidelines may result in disqualification from the hiring process Requisition ID 436420 Work Area Consulting and Professional Services Expected Travel 0 - 10 Career Status Management Employment Type Regular Full Time Additional Locations LI-Hybrid Requisition ID 436420 Posted Date Oct 27 2025 Work Area Consulting and Professional Services Career Status Management Employment Type Regular Full Time Expected Travel 0 - 10 Location Gurgaon IN 122002 Job alert