Assistant Manager Ask Hr Operations Pune

About VOIS In 2009 VOIS started operating in India and now has established global delivery centers in Pune Bangalore and Ahmedabad With more than 14 500 employees VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology Networks Business Intelligence and Analytics Digital Business Solutions Robotics AI Commercial Operations Consumer Business Intelligent Operations Finance Operations Supply Chain Operations and HR Operations and more About VOIS India VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value and enhancing quality and efficiency across 28 countries and operating from 7 locations Albania Egypt Hungary India Romania Spain and the UK Over 29 000 highly skilled individuals are dedicated to being Vodafone Group s partner of choice for talent technology and transformation We deliver the best services across IT Business Intelligence Services Customer Operations Business Operations HR Finance Supply Chain HR Operations and many more Established in 2006 VOIS has evolved into a global multi-functional organization a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone Role purpose The incumbent will act as the first point of contact for all employees providing first class HR advice on all matters of HR especially focusing on policy and process queries received through e-mail Web chat Ask HR online and ensure specific individual and team service level agreements are reached They are expected to do necessary follow up with concerned teams and individuals for resolution of queries and ensure SLA adherence and enhance employee experience The incumbents are expected to look for avenues of continuous process improvement and enhance the level of service They are expected to work closely with the HR COE teams and stay updated on all changes to existing policies Key accountabilities and decision ownership Employe Employee Query Resolution Ensure resolution of employee queries through e mail web chat and online tickets SLA Adherence Maintain and support delivery of service within agreed Service Level Agreements for specific customer types Quality Ensure all the processing is complete accurate and timely meeting data integrity requirements and audits Understands the importance of providing accurate and timely administration services to ensure the team provides best in class service to Vodafone employees and works Core competencies knowledge and experience Excellent verbal and written communication skills 1-5 years of experience VOIS Equal Opportunity Employer Commitment India VOIS is proud to be an Equal Employment Opportunity Employer We celebrate differences and we welcome and value diverse people and insights We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society We do not discriminate based on age colour gender including pregnancy childbirth or related medical conditions gender identity gender expression national origin race religion sexual orientation status as an individual with a disability or other applicable legally protected characteristics As a result of living and breathing our commitment our employees have helped us get certified as a Great Place to Work in India for four years running We have been also highlighted among the Top 5 Best Workplaces for Diversity Equity and Inclusion Top 10 Best Workplaces for Women Top 25 Best Workplaces in IT IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2023 These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do By joining us you are part of our commitment We look forward to welcoming you into our family which represents a variety of cultures backgrounds perspectives and skills Apply now and we ll be in touch Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey