Systems Engineer

Job Description

You would act as the key Systems Engineer to work closely with a sales representative in North India to handle Telco and ISP accounts customers. The Systems Engineers main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales.

As a Pre-Sales System Engineer you will:

- Play an integral role in new business solution pitches, foster long-term relationships, to achieve enterprise-wide deployments of Fortinet solutions and deliver meaningful results for all parties involved.
- Pre-sales - assist in qualifying sales leads from a technical standpoint.
- Ability to respond to RFP compliances and able to work on cross references and handling pre-bid meetings.
- Sales calls - be the main technical resource on sales calls and answer / educate the customer on issues ranging from features, specifications and functionality to integration.
- Conversant with networking applications and solutions.
- Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support escalation team and engineering to answer, elevate and resolve customers technical issues.
- Understand and follow escalation process
- Provide channel partners sustainable training on Fortinet solutions and competitive differentiation
- Provide channel partners technical expertise and oversight as required
- Work in collaboration with Channel and Sales management to establish channel partners and to qualify partner s ability to sell Fortinet solutions
- Provide complex design and systems engineering configurations
- Maintain a high level of technical knowledge of Cyber security solutions and the relevant industry
- Utilize the Fortinet Sales Strategy and Solution Messaging to identify solutions for customer business objectives
- Participate in the development and support of presentations for customers and partners
- Clearly articulate technical elements of the Fortinet value proposition to customers and partners
- Contribute to the creation of case studies, white papers, and media articles for customers and/or partners
- Foster a collaborative, team-based environment, sharing best practices and building lasting relationships
- Effectively negotiate and pursue conflict resolution
- Lead strategic (organizational) opportunities and proactively provide consultative support
- Create customer documentation for POC
- Work effectively with SME, Sales and Technical Support Team

We Are Looking For:

- An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:
- Strong understanding of Telecom 4G/5G networks, ISP networks, and data centers.
- In-depth knowledge of mobile packet core security solutions, including GiFW, CGN, Security Gateway, Roaming Security, API Security, and related technologies.
- Solid understanding of networking protocols and technologies, including BGP routing, switching, and load balancers.
- Familiarity with public and private cloud environments, along with their associated security solutions.
- Expertise in network, application, and endpoint security solutions, such as SD-WAN, next-generation firewalls, application delivery, SASE, ZTNA, web application firewalls, EDR/XDR, and similar technologies.
- Experience with security operations solutions, including SIEM and SOAR platforms.
- Comprehensive knowledge of Fortinet products/solutions and their competitive landscape.
- Hands-on experience with FortiGate or other vendor firewalls.
- Ability to perform POCs (Proof of Concepts) to demonstrate Fortinet solutions to customers effectively.
- Skilled in conducting training sessions for customers and partners on Fortinet products.
- Must have at least 10 years of experience in a customer-facing role
- 25-50% local travel for customer meetings within the Delhi/NCR region, with occasional travel to other locations within India
- Excellent communication and presentation skills.
- The candidate should have prior experience working with Airtel and/or other telecom/ISP organizations.