Patient Support Coordinator

2 days ago


Vellore TN IN Cuddles Foundation Full time

JOB DESCRIPTION Patient Support Coordinator About the role We seek a caring and culturally aware individual to join us as a Patient Support Coordinator Your role is crucial in ensuring a positive patient and family experience Your empathy and understanding of patients needs will help shape a supportive environment for children and families going through cancer treatment in our centres Established in 2013 we have been working with government and charity cancer hospitals enabling them with trained paediatric oncology nutritionists and food aid so that more children may win the battle against cancer We have our nutrition centres in 40 public hospitals across 14 states and received the National Award for Child Welfare 2015-16 We aim to give every child fighting cancer in India a chance at a cure Responsibilities Patient Care and Navigation You ll ensure patients and their caregivers feel welcomed and supported in their cancer journey as they are onboarded into our program You ll coordinate meetings between patients and our nutritionist s You ll individually onboard and guide new patients and caregivers through our program You ll reach out to patients who missed nutrition appointments to help bring them back You ll assist in organising support group meetings engaging activities and other events for patients and families through the year You ll collaborate with hospital staff nutritionists and the programs team to meet patient needs You ll ensure that the nutrition centre runs smoothly and all patient needs are met Aid Vendor Management You ll search for and connect with local vendors to secure aid like supplements and meals You ll manage aid delivery ensuring quality and availability You ll coordinate with the procurement team handle invoices and maintain aid stock reports Cultivating Patient Advocates You ll identify potential advocates among patients and families and onboard them You ll coordinate visits and photo video shoots while ensuring patient comfort Must-Haves Warm patient-oriented personality Fluent in Tamil Hindi and Englis and familiar with community culture Passionate about social change and improving lives Graduate in any discipline Having a Masters degree in Social Work is an added advantage 1-2 years of experience in the social sector Basic Excel skills for data entry Experience in community work or similar roles Comfortable using computers email phone and WhatsApp Owning a smartphone is an advantage Skills You function with awareness and humility You act with composure awareness humility and kindness You always pay attention to people situations and your environment This allows you to find solutions and connect the dots easily and quickly You are empathetic You can perceive and relate to the thoughts emotions or experiences of others This allows you to understand their needs and communicate effectively to meet them You have excellent listening skills You are a good listener making even strangers feel comfortable around you You can gain their trust with your ability to give them your undivided attention and acknowledge their situation You get things done You re good at making plans and following them through You work hard and stay focused to ensure things progress as planned Location Hospitals in Hyderabad Job Types Full-time Permanent Pay 15 000 00 - 20 000 00 per month Benefits Health insurance Provident Fund Experience total work 1 year Preferred Work Location In person



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