Service Advisor

6 hours ago

Salem TN IN THRIVENI CAR COMPANY PVT LTD Full time

Job Title Service Advisor Department Service Reports To Service Manager Job Summary The Service Advisor acts as the main point of contact between customers and the service department They are responsible for understanding customer needs recommending appropriate vehicle services or repairs ensuring high-quality customer satisfaction and coordinating with technicians to complete work efficiently Key Responsibilities Customer Interaction Service Management Greet customers promptly and professionally upon arrival Listen to customers concerns describe vehicle issues and document all required information accurately Explain recommended maintenance and repair services including pricing timelines and warranty coverage Prepare and present service estimates and obtain customer approval Maintain regular communication with customers regarding service status and completion Ensure vehicles are delivered on time and meet quality standards Coordination Administration Create update and close repair orders in the system Coordinate with technicians and parts departments to ensure timely completion of work Monitor job progress and follow up on any delays Review completed work orders for accuracy before vehicle delivery Sales Performance Promote additional services maintenance plans or accessories when appropriate Meet or exceed monthly service targets and customer satisfaction goals Support warranty claims processing and documentation Customer Satisfaction Retention Handle customer complaints with professionalism and resolve issues promptly Follow up with customers post-service to ensure satisfaction Build and maintain strong long-term customer relationships Qualifications Skills Bachelor s degree Diploma in Automotive Mechanical or Business field preferred 2-5 years of experience in automotive service or related customer-facing roles Strong technical understanding of vehicles and service processes Excellent communication interpersonal and negotiation skills Ability to multitask and manage time effectively in a fast-paced environment Proficiency in DMS Dealer Management System CRM tools and MS Office Customer-oriented attitude with problem-solving aptitude Key Performance Indicators KPIs Customer satisfaction score CSI Service upsell rate Average repair order value On-time service delivery rate Repeat customer retention Job Types Full-time Permanent Fresher Pay 11 000 00 - 15 000 00 per month Benefits Health insurance Provident Fund Work Location In person

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    1 week ago

    Nagercoil, TN, IN Hari Balakrishna Automobiles Full time

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  • Service Advisor

    1 day ago

    Salem, Tamil Nadu, India MS Chamundi Enfield Full time ₹ 1,44,000 - ₹ 2,16,000 per year

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    2 weeks ago

    Perambalur, TN, IN Sri Karpaga Vinayagar Car Care Full time

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    3 days ago

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    2 weeks ago

    Salem, Tamil Nadu, India Lakshmi motor Full time ₹ 1,20,000 - ₹ 1,44,000 per year

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