Customer Excellence Manager
4 weeks ago
What You ll DoAs a Customer Excellence Manager you will manage and resolve complex high-impact customer issues You will oversee escalated customer concerns provide strategic leadership and expertise to lead resolutions This role is based in Pune and you will report to Sr Manager Customer Excellence You will require to work from officeJob Duties Be an primary owner and contact person for critical escalations Conduct investigations and root cause analysis of complex customer problems Clearly document the status of issues customer conversations and next steps document root cause upon resolution Develop and implement effective resolution plans ensuring communication and follow-up with customers Collaborate with cross-functional teams to identify process improvements to prevent future escalations Track and analyze escalation trends and metrics Summarize and share findings with our CX leadership team with outcomes and clear action plan Should have experience with global customers especially in US This is a Night Shift role with Work from Office What You ll Need to be Successful Experience managing complex customer issues and delivering exceptional results Minimum of 5 years of experience in customer service or related field Effective communicator across stakeholder levels Able to engage with customers to understand their issues articulate customer needs and navigate challenging customer conversations Able to quickly establish rapport and credibility with customers and cross-functional teams Great technical and problem-solving skills coupled with the ability to identify resolution to problems About the Team LI-Onsite How We ll Take Care of YouTotal RewardsIn addition to a great compensation package paid time off and paid parental leave many Avalara employees are eligible for bonuses Health Wellness Benefits vary by location but generally include private medical life and disability insurance Inclusive culture and diversity Avalara strongly supports diversity equity and inclusion and is committed to integrating them into our business practices and our organizational culture We also have a total of 8 employee-run resource groups each with senior leadership and exec sponsorship Flexible hybrid working We support hybrid work and flexible schedules for our employees Learn more about our benefits by region here About AvalaraWere Avalara Were defining the relationship between tax and tech Weve already built an industry-leading cloud compliance platform processing nearly 40 billion customer API calls and over 5 million tax returns a year Last year we became a billion-dollar business and our tribe expanded by a cool thousand people - theres nearly 5 000 of us now Our growth is real and were not slowing down - not until weve achieved our mission - to be part of every transaction in the world Were bright innovative and disruptive like the orange we love to wear It captures our quirky spirit and optimistic mindset It shows off the culture weve designed that empowers our people to win Ownership and achievement go hand in hand here We instill passion in our people through the trust we place in them Weve been different from day one Join us and your career will be too EEO StatementWere an Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we dont want people to fit into our culture but to enrich it All qualified candidates will receive consideration for employment without regard to race color creed religion age gender national orientation disability sexual orientation US Veteran status or any other factor protected by law If you require any reasonable adjustments during the recruitment process please let us know Avalara
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Customer Excellence Manager
2 weeks ago
Pune, Maharashtra, India Avalara Full timeJob DescriptionAs a Customer Excellence Manager, you will play a critical role in ensuring customer satisfaction by demonstrating empathy, ownership and responsiveness in managing customer inquiries, issues, and complex situations. You will work both independently and collaboratively with key stakeholders to drive resolution, advocate for customer needs, and...
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Customer Excellence Manager
2 weeks ago
Pune, Maharashtra, India Avalara Full timeWhat You ll DoAs a Customer Excellence Manager you will play a critical role in ensuring customer satisfaction by demonstrating empathy ownership and responsiveness in managing customer inquiries issues and complex situations You will work both independently and collaboratively with key stakeholders to drive resolution advocate for customer needs and...
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Customer Service Excellence Manager
7 days ago
Pune, Maharashtra, India Keplin Group Limited Full timeJob Overview:We are seeking a talented Customer Service Excellence Manager to oversee the performance and quality standards of our growing support team in Mumbai. As a key member of our Customer Success department, you will combine leadership, coaching, and quality assurance to elevate the customer experience in a fast-paced eCommerce setting.Your Key...
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Sr. Manager New Business Development
10 hours ago
Pune, Maharashtra, India ABEX Excellence Full timeWe are seeking for motivated and dedicated Sr Manager New Business Development to join our team EXPERIENCE 12-15 YearsLOCATION PUNERESPONSIBLITIES Develop and implement sales strategies Build and manage a strong prospect pipeline Forecast sales and utilize CRM effectively Foster long-term relationships with prospects Prepare and deliver impactful...
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Pune, Maharashtra, India Manager Full timeAssistant Manager - Business Development Specialist - Working closely with the BD manager, BD specialist will support Forvis Mazars' BD efforts in its priority sectors and Key Accounts by ensuring the account teams and Client relationship leads have access to all the relevant information needed to be effective in the market. - You will attend meetings,...
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Mazars - Associate Director - Office Lead
3 weeks ago
Pune, Maharashtra, India Manager Full timeAssociate Director - Office Lead Forvis Mazars :Forvis Mazars is a leading global professional services network operating under a single brand with just two members: Forvis Mazars Group SC, an internationally integrated partnership operating in over 100 countries and territories and Forvis Mazars, LLP in the United States. It specializes in providing audit,...
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Mazars - Associate Director - Office Lead
1 week ago
Pune, Maharashtra, India Manager Full timeAssociate Director - Office Lead Forvis Mazars :Forvis Mazars is a leading global professional services network operating under a single brand with just two members: Forvis Mazars Group SC, an internationally integrated partnership operating in over 100 countries and territories and Forvis Mazars, LLP in the United States. It specializes in providing audit,...
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Mazars - Assistant - Pursuit Specialist
4 weeks ago
Pune, Maharashtra, India Manager Full timeAssistant Manager - Pursuit Specialist Bid & Pursuit Support Specialist :This role is varied and will give you exposure to the full range of bid and pursuit support. You will have two main areas of focus:- Firstly, you will support the business by working from templates and standard content to produce proposal documents and supporting materials in response...
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12/03/2025) Customer Excellence Manager
4 weeks ago
Pune, Maharashtra, India Avalara Full timeOverview As a Customer Excellence Manager you will manage and resolve complex high-impact customer issues You will oversee escalated customer concerns provide strategic leadership and expertise to lead resolutions This role is based in Pune and you will report to Sr Manager Customer Excellence You will require to work from officeJob Duties Be an...
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Biofuels Market Expansion Manager
2 days ago
Pune, Maharashtra, India ABEX Excellence Full timeWe are looking for a talented Biofuels Market Expansion Manager to join our team at ABEX Excellence.About the RoleAs a key member of our sales team, you will be responsible for developing and executing a comprehensive market expansion plan.Key Responsibilities:Develop and implement a Go-To-Market strategy to onboard suppliers and consumers onto the Biofuel...
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Commercial Excellence Manager
2 weeks ago
Pune, Maharashtra, India Alfa Laval Full timeAbout the Company In Alfa Laval we are every single day contributing to a more sustainable future for our planet through engineering innovation Our global team designs and implements the refining recycling and purifying process that allows our customers to be better themselves You will find our work in leading applications for water purification clean...
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Commercial Excellence Manager
3 weeks ago
Pune, Maharashtra, India Alfa Laval Full timeJob DescriptionAbout The CompanyIn Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allows our customers to be better themselves. You will find our work in leading applications for water...
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Sr. Manager New Business Development
2 weeks ago
Pune, Maharashtra, India ABEX Excellence Pvt Ltd Full timeWe are seeking for motivated and dedicated Sr. Manager New Business Development to join our team.EXPERIENCE:12-15 YearsLOCATION: PUNERESPONSIBLITIES:Develop and implement sales strategies. Build and manage a strong prospect pipeline. Forecast sales and utilize CRM effectively. Foster long-term relationships with prospects. Prepare and deliver impactful...
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Senior Vice President Sales Strategy
7 hours ago
Pune, Maharashtra, India ABEX Excellence Full timeAbout ABEX ExcellenceAt ABEX Excellence, we are committed to excellence in all that we do. Our team is passionate about driving business growth and delivering exceptional results.Job DescriptionThe Senior Manager will be responsible for developing and implementing sales strategies to drive business growth, building and managing a strong prospect pipeline,...
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Director New Market Development
3 hours ago
Pune, Maharashtra, India ABEX Excellence Full timeBusiness Development RoleWe are seeking a highly motivated and experienced Senior Manager to join our team at ABEX Excellence.About the RoleThe successful candidate will be responsible for driving business growth through effective sales strategies, building and managing a strong prospect pipeline, and negotiating terms to secure favorable contracts.Main...
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Operations Manager for Process Excellence
14 minutes ago
Pune, Maharashtra, India Amazon Full timeCompany OverviewAt Amazon, we're committed to delivering the best possible experience for our customers. We're seeking an experienced operations manager to join our team in Bangalore and drive process improvement across our logistics network.Job DescriptionDevelop operational goals that align with business objectives, focusing on customer impact,...
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Senior Manager of Security Excellence
7 days ago
Pune, Maharashtra, India Rapid7 Full timeAbout the Team:Rapid7's Managed Detection and Response (MDR) team is built to deliver 24/7/365 monitoring, threat hunting, and incident response services. We leverage behavioral intelligence and advanced detection techniques to stay ahead of attackers. As part of this team, you will be responsible for leading the India-based SOC team, ensuring exceptional...
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Executive Director Business Growth
11 hours ago
Pune, Maharashtra, India ABEX Excellence Full timeJob SummaryWe are seeking a Senior Manager to drive business growth through effective sales strategies and strong relationship-building.About the RoleThe ideal candidate will have 12-15 years of experience in sales and marketing, with a strong understanding of local business practices and data-driven decision-making skills.Main ResponsibilitiesDevelop and...
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Operations Excellence Manager
2 days ago
Pune, Maharashtra, India Amazon Full time**Responsibilities**Own business metrics and processes, aligned with business goals;Implement KPIs, metrics, audit processes, and best practices to track and maintain productivity and quality as per service level agreements;Actively manage capacity and triggers for investigations to balance supply and demand;Contribute to goal settings for direct team...
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Operations Excellence Manager
5 days ago
Pune, Maharashtra, India Bristlecone Full timeWe are seeking an Operations Excellence Manager to join our team at Bristlecone. In this role, you will be responsible for driving process improvements and enhancing financial processes and systems.ResponsibilitiesServe as a key financial advisor to senior management and department heads.Prepare weekly, monthly, quarterly and annual financial reports for...