▷ [3 Days Left] WBO:CCPH BPC CSO

3 weeks ago

Mumbai India Axis Bank Full time

Job Description

WBO:CCPH BPC CSO
INTERNAL USAGE:
No. of Vacancies: Reports to: CSM (BPC) or Branch Head
Is a Team leader N Team Size:

Grade: DM / AM
Business: Corporate Centre Department: Wholesale Banking Operations Sub-Department:
Location: Across India
About Wholesale Banking Operations
Wholesale Banking Operations Department focuses on the operational activities of corporate products viz. Current Accounts, CMS, Trade & Forex,etc. It also focuses on onboarding of customers, portfolio management and services of the corporate customers.
AbouttheRole
As a part of the wholesale banking operations team, Customer Service Officers (BPC) are responsible for providing over-the-counter service to fulfill the needs of existing as well as potential CMS customers. CSO (BPC) are required to handle service requests, process transactions efficiently and within the stipulated time.
Key Responsibilities
Ensure service delivery to CMS customers within the stipulated timelines

Generate income from CMS customers

Process error-free CMS transactions

Cross-sell digital solution to customers viz. Paypro/Power Access/CIB

Reconcile all CMS Pool a/c within the defined time

Resolve customer complaints within the stipulated timelines

Qualifications
Optimal qualification for success on the job is:

Graduate in any Discipline

MBA/PGDBM in Finance /Systems/Ops Research/ Networking will be preferred

Role Proficiencies:
A successful candidate should possess the following:

Knowledge of banking regulations and norms

Knowledge of CMS products of the Bank

Dealt with CMS Sales/CMS Service

Good communication (both verbal and written) skill in both English and the local language

Ability to handle pressure and meet deadlines

Basic knowledge of IT

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