Chat Associate

3 weeks ago

Greater Noida UP IN Nextech Studio Full time

Job Title Chat Support Executive - Gaming Products Rotational Shift Job Type Full-time Experience Level Freshers and Experienced candidates are welcome to apply Job Overview We are seeking a motivated and enthusiastic Chat Support Executive to join our team supporting customers of our gaming products As a Chat Support Executive you ll be responsible for delivering a high-quality customer experience via social media chat and other online platforms assisting USA-based customers with inquiries troubleshooting and support for our gaming products Key Responsibilities Provide prompt professional and accurate assistance to customers via social media chat and other online messaging platforms Handle customer inquiries complaints and requests with a positive customer-first attitude Resolve product-related issues by understanding customer needs and delivering clear and effective solutions Maintain a deep understanding of our gaming products to provide accurate and thorough answers to customer questions Collaborate with other teams as needed to escalate issues or provide additional support Maintain high standards for customer satisfaction and ensure timely follow-ups Skills and Qualifications Good communication skills with a focus on written English Excellent English writing skills with the ability to respond clearly and concisely to customer inquiries Customer-oriented mindset with a problem-solving approach Ability to work independently especially during USA night shifts Previous experience in customer support chat support or a similar role is a plus but not required Requirements High school diploma or equivalent Bachelor s degree is a plus Ability to work day night shifts Strong interest in gaming products and willingness to learn about new gaming releases Benefits Competitive salary and performance-based incentives Opportunities for professional growth and advancement Exposure to the gaming industry and hands-on experience with popular gaming products Application Process If you re passionate about providing exceptional customer support and enjoy working in the gaming industry we d love to hear from you Apply today and join our team to make a positive impact on the gaming community Job Types Full-time Permanent Pay 10 000 00 - 20 000 00 per month Benefits Flexible schedule Health insurance Leave encashment Life insurance Paid sick time Paid time off Schedule Day shift Evening shift Fixed shift Monday to Friday Morning shift Night shift Rotational shift UK shift US shift Weekend availability Supplemental Pay Performance bonus Experience Live chat 1 year Preferred Language English Required Work Location In person

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