Manager Digital Production Delivery

About Delta Air Lines About the Company Delta Air Lines NYSE DAL is the U S global airline leader in safety innovation reliability and customer experience Powered by our employees around the world Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service With our mission of connecting the people and cultures of the globe Delta strives to foster understanding across a diverse world and serve as a force for social good In 2024 Delta was recognized by Fortune with a No 11 placement on Fortune s Top 50 Most Admired Companies list The company s strong management and commitment to providing elevated experiences and premium products also secured a No 1 ranking out of the eight airlines on the list Delta landed on TIME s inaugural list of the World s Best Companies coming in at No 12 - the only U S airline in the top 155 TIME s award is based on three criteria employee satisfaction revenue growth and sustainability Delta s people-first culture continues to be recognized earning the airline a spot on Fortune s 100 Best Companies to Work For list for the fifth year Delta is the only airline included on the 2024 list Additionally Delta earned a coveted spot on Fast Company s list of the Most Innovative Companies climbing from its No 8 spot in 2023 to No 2 in the travel category The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected About the Delta Technology Hub DTH Bangalore Delta has fast emerged as a customer-focused innovation-led technology-enabled business The Delta Technology Hub will contribute directly to these objectives About Delta Tech Hub Delta Air Lines NYSE DAL is the U S global airline leader in safety innovation reliability and customer experience Powered by our employees around the world Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service With our mission of connecting the people and cultures of the globe Delta strives to foster understanding across a diverse world and serve as a force for social good Delta has fast emerged as a customer-oriented innovation-led technology-driven business The Delta Technology Hub will contribute directly to these objectives It will sustain our long-term aspirations of delivering niche IP-intensive high-value and innovative solutions It supports various teams and functions across Delta and is an integral part of our transformation agenda working seamlessly with a global team to create memorable experiences for customers Responsibilities Lead and coordinate a cross-functional team of content strategists visual designers and content delivery specialists Own workload planning resource prioritization and team capacity management to ensure efficient execution Manage and continuously improve workflow processes tools and documentation to support scalable content delivery Act as the primary point of contact for stakeholder communication ensuring alignment on timelines deliverables and expectations Run status meetings maintain the status documentation and ensure visibility into project progress and blockers Collaborate closely with developers to ensure smooth design-to-dev handoff including clear specs asset delivery and QA support Serve as a bridge between creative strategy and technical teams ensuring both visual fidelity and performance optimization Drive accountability for on-time high-quality delivery of digital content and experiences Identify and implement innovations in workflow processes and tools to improve team efficiency and output quality WHAT YOU NEED TO SUCCEED MINIMUM QUALIFICATIONS Possess a Bachelors degree in in Computer Science Computer Information Systems or BE B Tech or ME M Tech preferably in a technical or scientific field Experience in Team Leadership Managed mentored coached and developed teams fostering a collaborative and creative work environment Experience in Resource Allocation Capacity Planning Resource utilization 12 years experience in digital content operations digital content strategy withing e Commerce or marketing technology environments including 5 years of leadership experience Excellent team coordination workload planning and prioritization skills Experience mentoring team members and fostering a culture of collaboration ownership and continuous learning Strong communication skills with the ability to manage stakeholder relationships run status meetings and maintain project documentation Demonstrated ability to act as a bridge between creative strategy and technical teams ensuring alignment and delivery quality Basic knowledge of web development technologies such as HTML CSS and JavaScript Understanding of web and mobile guidelines accessibility standards and responsive design principles Strong understanding of design-to-development workflows including asset handoff spec documentation and QA processes Experience in Performance Management by providing regular performance feedback recognizing achievements and addressing areas for improvement Consistently prioritizes safety and security of self others and personal data Embraces diverse people thinking and styles WHAT WILL GIVE YOU A COMPETITIVE EDGE PREFERRED QUALIFICATIONS Strong cross functional collaboration Solid foundation in Adobe tools Previous retail airline or e-commerce design experience Experience building or scaling design operations DesignOps or content operations frameworks Ability to define and track operational KPIs e g throughput velocity quality metrics to drive performance and accountability Familiarity with AI-assisted design content tools e g Figma plugins generative content platforms to boost team efficiency Ability to evaluate and implement new technologies that improve delivery speed quality or personalization capabilities