Associate Group Manager

4 days ago

Bengaluru, India SLK Software Full time

Job Description Job description . BASIC INFORMATION ON THE POSITION Position Name Associate Group Manager - Software Mandatory/Required Skills & Location Location Mandatory/Required Skills PURPOSE OF THE ROLE This role is responsible for managing the overall customer relationship for a CBU or an LOB (within a CBU) and is accountable for building/sustaining relationships with customers, meeting revenue targets, building people competency, and regularly engaging with people at an onsite location in disseminating SLKs vision and values. KEY RESPONSIBILITIES AND ACCOUNTABILITIES - Achieve annual revenue targets for LOB or CBU through new wins, and sustaining existing business. Achieve the P&L targets set while working on new engagement - Ensure customer delight - Build/Sustain Customer Relationship through regular customer connects/reviews. Achieve CSAT survey targets for LOB / CBU through delivery excellence. - Manage key engagement/Projects, Address delivery challenges and issues working with offshore team. Address onsite staffing needs. Periodic review with customer contacts and update SLK management regularly - Collaborate with customers sourcing team for timely Work Order / SOW sign-off, and collection of Invoices. Regular Status Reporting and address any compliance related matters with customers. - Collaborate with internal recruitment team for fulfilling onsite positions. - Ensure Talent Management through upskilling, succession & progression planning. - Ensure attrition percentage is less than the prescribed value for the LOB/CBU. - Ensure the required gross margins targets are met while onboarding the new candidates

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