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Trainer

4 weeks ago

Mumbai, Maharashtra, India TP Full time
Role: Process Trainer

Industry Type: BPO

Department: Banking (UK, US BFSI )

Employment Type: Full Time, Permanent

Role Category: Corporate Training

UG: Any Graduate

Location - #Mumbai

Job description

Roles and Responsibilities:

* Minimum 2 years experience in US-BFSI (Especially cards and dispute)

* Strong communication skills, Training &Facilitation skills, Interpersonal, Analytical, Technical and Organisational skills.

* Develop and deliver customized training programs based on customer needs and requirements.

* Provide soft skills training to enhance communication, interpersonal, and leadership skills of team members.

* Manage the entire process from planning to execution of trainings using tools like TTI (Training Need Identification) and TNA (Training Needs Analysis).

* Evaluation and Feedback, Process documentation, Mentoring and coaching and Compliance.

* Collaborate with cross-functional teams to ensure effective delivery of corporate trainings.