Senior Operations Specialist

Job Title: Senior Operations Specialist Location: Remote (India-based role) Job Type: Full-Time About InstaService InstaService is a fast-growing on-demand home services platform, offering professional cleaning, handyman, and plumbing services across California, Texas, Florida, and 23 other states. We are on a mission to become a leading brand in home services by delivering excellent customer and provider experiences. Job Summary We are looking for a highly motivated, proactive Senior Operations Specialist based in India to support our U.S. operations. You will play a critical role in managing daily bookings, onboarding and training service providers, and ensuring customer satisfaction. You will also proactively identify and resolve operational issues to ensure that no booking is ever canceled unnecessarily. Key Responsibilities - Coordinate and manage daily customer bookings to ensure timely and successful service delivery. - Communicate directly with U.S.-based customers and service providers over phone, chat, and email to confirm appointments, clarify details, and resolve any service issues. - Onboard and train new service providers, ensuring they understand InstaService’s standards and processes. - Monitor active bookings to anticipate and address any issues (e.g., delays, cancellations, customer complaints). - Proactively resolve problems, ensuring every effort is made to fulfill customer bookings successfully. - Follow up on completed bookings to gather feedback and maintain quality control. - Maintain accurate records of bookings, service provider performance, and customer interactions. - Work closely with management to continuously improve operational processes and provider performance. - Take ownership of urgent operational issues and ensure prompt resolution. - Flexible working hours to align with U.S. time zones (mainly PST/CST/EST). Requirements - 3+ years of experience in operations, service coordination, customer support, or similar roles. - Excellent English communication skills (spoken and written). - Strong problem-solving skills, ability to stay calm under pressure and resolve issues quickly. - Proven ability to handle U.S.-based customers and service providers professionally and efficiently. - Experience in onboarding, training, and managing external vendors or service providers. - Strong organizational and multitasking abilities to manage multiple active bookings and provider schedules. - Comfortable working in a fast-paced, startup environment. - Familiarity with tools like Slack, CRM systems, Google Sheets, and other booking/communication platforms. Preferred Qualifications - Experience working with U.S. clients or in an international customer service role. - Background in home services, gig economy, or on-demand service platforms is a strong plus. - Ability to work flexible shifts, including weekends or evenings as needed. What We Offer - Competitive salary based on experience. - Fully remote position with flexibility. - Opportunity to grow with a fast-scaling U.S. startup. - Collaborative and supportive work culture. How to Apply Are you ready to make an impact in the on-demand services industry from anywhere in the world? We’d love to hear from you 1. Download & Explore Our App 2. Visit https://www.instaservice.com/get-app to download the InstaService app (on the App Store or Play Store). 3. Provide Your Feedback 4. Take a few minutes to explore the app and note what you liked and what could be improved. 5. Submit Your Application 6. Email your résumé and app feedback to hiring@instaservice.com. Join InstaService and be a driving force in revolutionizing the way home services are delivered—remotely and on your own schedule InstaService is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.