Domain Trainee Mortgage Servicing

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Domain trainee Mortgage Servicing We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA Solving queries related to New loan Set up and review related to Mortgage Servicing Responsibilities New Loan Setup Administration Loan set up review and funding of all Commercial Mortgage Bond AGRI loans MAM PM Mortgage Asset Management - Private Markets for US or Third Party such as MCCM for Canadian Tax Administration or Insurance Administration Report generation obtaining property tax confirmation and property tax bills determining shortages timely payment of property taxes reserve and invoices and performing escrow analysis Collecting and conducting thorough review of insurance policies and insurance certificates to ensure validity accuracy and compliance with the terms of mortgage documentation Process Escalation Process concerns challenges or issues being encountered by the team will be referred to SME Team leader for further review investigation and possible resolution before deciding to move or seek assistance from Toronto Qualifications Minimum qualifications Bachelor s degree in Business Administration Accounting Finance Economics or any related course Experience in real estate finance credit analysis or in mortgage environment is preferred Experience in North America property tax and insurance reviews Preferred qualifications Keen attention to details Excellent written and verbal communication skills Ability to converse effectively using the English language Strong customer service skills ability to build rapport demonstrate empathy and outline key steps in delivering good customer service Ability to clearly understand and act on presented problem statement to comprehend capture as well as interpret basic customer information Candidate must demonstrate problem solving skills Able to work under pressure and well-organized Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and to work independently and meet tight deadlines Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training