Cloud Triage Engineer/analyst Iii

About McDonalds in IndiaOne of the worlds largest employers with locations in more than 100 countries McDonalds Corporation has corporate opportunities in Hyderabad Our global offices serve as dynamic innovation and operations hubs designed to expand McDonald s global talent base and in-house expertise Our new office in Hyderabad will bring together knowledge across business technology analytics and AI accelerating our ability to deliver impactful solutions for the business and our customers across the globe Cloud Engineer IIIFull-timeMcDonald s Office Location HyderabadGlobal Grade G4 This opportunity is part of the Global Technology Infrastructure Operations team GTIO where our mission is to deliver modern and relevant technology that supports the way McDonalds works We provide outstanding foundational technology products and services including Global Networking Cloud End User Computing and IT Service Management Its our goal to always provide an engaging relevant and simple experience for our customers The Cloud DevOps Engineer III role is part of the Cloud Infrastructure and Operations team in Global Technology Infrastructure Operations The role reports to the Director of Cloud DevOps and is responsible for supporting migrating automation and optimization of software development and deployment process specifically for Google Cloud The Cloud DevOps Engineer III will work closely with software developers cloud architects operations engineers and other stakeholders to ensure that the software delivery process is efficient secure and scalable You will support the Corporate Cloud Security Cloud Platform Digital Data Restaurant and Market application and product teams by efficiently and optimally delivering DevOps standards and services This is a great opportunity for an experienced technology leader to help craft the transformation of infrastructure and operations products and services to the entire McDonalds environment Responsibilities Accountabilities Participate in the management design and solutioning of platform deployment and operational processes Provide direction and guidance to vendors partnering on DevOps tools standardization and engineering support Configure and deploy reusable pipeline templates for automated deployment of cloud infrastructure and code Proactively identify opportunities for continuous improvement Research analyze design develop and support high-quality automation workflows inside and outside the cloud platform that are appropriate for business and technology strategies Develop and maintain infrastructure and tools that support the software development and deployment process Automate the software development and deployment process Monitor and troubleshoot the software delivery process Work with software developers and operations engineers to improve the software delivery process Stay up to date on the latest DevOps practices and technologies Drive proof of concepts and conduct technical feasibility studies for business requirements Strive to provide internal and external customers with excellent customer service and world-class service Effectively communicate project health risks and issues to the program partners sponsors and management teams Resolve most conflicts between timeline budget and scope independently but intuitively raise complex or consequential issues to senior management Work well in an agile environment Implement and support monitoring best practices Respond to platform and operational incidents and effectively troubleshoot and resolve issues Provide technical advice and support growth of junior team members Qualifications Bachelors degree in computer science or a related field or relevant experience 7 years of Information Technology experiencefor a large technology company preferably in a platform team 6 years hands-on Cloud DevOps pipeline for automating building and deploying microservice applications APIs and non-container artifacts 5 years working with Cloud technologies with good knowledge of IaaS and PaaS offerings in AWS GCP 5 years GitHub Jenkins GitHub Actions ArgoCD Helm Charts Harness and Artifactory or similar DevOps CI CD tools 3 years of application development using agile methodology Experience with observability tools like Datadog New Relic and open source O11y observability ecosystem Prometheus Grafana Jaeger Hands-on knowledge of an Infrastructure-as-Code and associated technologies e g repos pipelines Terraform etc Advanced knowledge of AWS Platform preferably 3 years AWS Kubernetes experienceor container-based technology It is good to have experience in working on Code Quality SAST and DAST tools like SonarQube Sonar Cloud Veracode Checkmarx and Snyk Experience developing scripts or automating tasks using languages such as Bash PowerShell Python Perl Ruby etc Self-starter able to come up with solutions to problems and complete those solutions while coordinating with other teams Knowledge of foundational cloud security principles Excellent problem-solving and analytical skills Strong communication and partnership skills Any GCP Certification Any Agile certification preferably scaled agile