3DEXPERIENCE Platform Infrastructure Support
2 weeks ago
3DEXPERIENCE Platform Infrastructure Support
We are looking for 3DEXPERIENCE Platform Infrastructure Support engineer, with hands on experience on 3DEXPERIENCE Platform Installation/Architecture/Infrastructure related issues, Performance, Database/Middleware related issues. We have a key mission to respond immediately in case of crisis situations and resolve issues on Dassault Systemes suite of PLM Products to ensure smooth deployment/production run for our global Customers.
Role & Responsibilities
.Handle 3DEXPERIENCE Platform Installation/Architecture/Infrastructure related issues
.Debugging Performance issues, Database related issues occurring in Customer Production environment
.Critical Response time in case of Customer Crisis situations
.Work closely with customers and partners as situation demands to resolve issues quickly and ensure smooth deployment/production run
.Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
.Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
.Assist Local/Regional Customer Support Teams to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products
.Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity
Qualifications/Experience
.B.E., B.Tech from premier institutions with good academic track records 60% through out in all academics with NO GAPS
.2-4 years Experience in 3DEXPERIENCE Platform Installation/Architecture implementation
.Candidate should have undergone any CAD/PLM training or Certification of Dassault Systemes CAD/PLM software
.Candidate should have hands-on experience in 3DEXPERIENCE Platform Installation/Architecture implementation
.Relevant IT Administration Experience in Database, OS (Windows/Linux), Middleware, Networking, Authentication and Hw/Sw Load-balancer, etc.
.Good English communication skills, both written and verbal required
.Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
.Ability to work in a fast paced dynamic environment
What's in it for you
.Work in a culture of collaboration and innovation
.Ensure knowledge sharing within the development team and encourage introduction of new
.technologies
.Proactively optimize development processes and suggest new ideas
Diversity statement
As a game-changer in sustainable technology and innovation, Dassault Systmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it's our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
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