Lead Consultant _ Coupa Techno Functional

Job Description

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Lead Consultant _ Coupa Techno Functional

In this role you need to support the, integration, and optimization of the Coupa platform. The consultant will serve as a liaison between technical teams and business stakeholders to ensure the Coupa system is tailored to meet business needs. You will be responsible for leading Coupa deployments, managing integrations with ERP and other systems, and providing ongoing support for functional configurations and technical enhancements.

Functional Responsibilities:
.Requirements Gathering:
oWork with business stakeholders to gather and document functional requirements for procurement, invoicing, and expense management processes.
oTranslate business requirements into Coupa system configurations, ensuring they align with best practices.
.System Configuration:
oConfigure Coupa modules such as Procurement, Invoicing, Expenses, and Supplier Management to meet business needs.
oDesign and configure approval workflows, user roles, and business rules to optimize procurement processes.
.Process Optimization:
oReview existing procurement and spend management processes, providing recommendations for improvement.
oEnsure alignment with procurement policies, compliance requirements, and organizational goals.
oProviding Level 2 and Level 3 support and managing escalations as appropriate.
.Training & Support:
oDevelop user training materials and conduct workshops for end-users, ensuring smooth adoption of Coupa.
oProvide functional support for business users, troubleshoot issues, and assist with post-implementation support.

Technical Responsibilities:
.Integration Management:
oLead the technical integration of Coupa with ERP systems (preferably JD Edwards) and other third-party platforms.
oBuild and maintain data interfaces, ensuring accurate data flow between Coupa and external systems (API, flat files, middleware).
.Custom Development:
oDesign and develop custom scripts, reports, and dashboards within Coupa to meet specific business needs.
oCollaborate with the IT team to manage custom enhancements, including scripting and API-based solutions.
.System Enhancements & Upgrades:
oWork with Coupa's technical support team to manage system upgrades and new feature releases.
oTest and deploy new functionalities, ensuring minimal disruption to business operations.
.Troubleshooting & Technical Support:
oProvide technical troubleshooting for integration issues, data inconsistencies, and other platform-related technical problems.
oWork closely with Coupa support and IT teams to resolve technical issues.
.Data Management:
oMaintain data synchronization between Coupa and other systems, managing error handling and correction processes

Qualifications we seek in you
Minimum Qualifications / Skills
.Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
.Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
.Monitoring: Monitoring/assessing the performance of yourself, other individuals, or gforganizations to make improvements or take corrective action.
.Active Learning: Understanding new information%27s implications for current and future problem-solving and decision-making.
.Active Listening: Giving full attention to what other people are saying, taking time to understand the points made, asking questions as appropriate, and not interrupting at inappropriate times.
.Judgment and Decision Making: Considering the costs and benefits of potential actions to choose the most appropriate one.

Preferred Qualifications/ Skills
.Coupa certification is a plus.
.Experience with SQL and data manipulation tools.
.Familiarity with cloud-based systems and financial software.
.Experience in a spend management or procurement-related role is a plus.
.Proven experience as a Coupa Administrator
Why join Genpact
. Lead AI-first transformation - Build and scale AI solutions that redefine industries
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
. Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
. Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.