Program Manager

Job Description Program Manager - Manager - Offline Merchants(Oil & Gas) About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: The Oil and gas vertical includes payment of electricity, oil/petrol and gas bills. Predominantly dealing with Petrol and gas stations and other retail business, handling end-to-end sales and Operations. About the Role: We are seeking a Program Manager with a strong mix of technical expertise and business acumen to drive strategic initiatives and client-focused programs. The ideal candidate brings hands-on experience in B2B Sales or Key Account Management (KAM), backed by a technical foundation in software development and a solid understanding of banking or financial products.This role requires managing cross-functional teams, ensuring seamless delivery of projects, and aligning business and technology goals to enhance customer outcomes. Responsibilities: 1)Lead and manage end-to-end delivery of strategic programs across multiple business and technology teams. 2)Partner with B2B clients to understand business objectives and translate them into actionable project plans. 3)Collaborate with product, engineering, and sales teams to drive adoption and success of solutions. 4)Monitor program progress, manage risks, and ensure on-time delivery of milestones. 5)Build and maintain strong client relationships through proactive engagement and strategic insights. 6)Analyze data and feedback to continuously improve program outcomes and customer satisfaction. 7)Present updates, insights, and recommendations to senior management and stakeholders. Requirements: 1)Minimum 5 years of experience in a Program Management, Business Product Management, or B2B Sales / Key Account Management role. 2)Proven ability to manage multiple stakeholders and drive results in complex business environments. 3)Strong communication, analytical thinking, and problem-solving skills. 4)Ability to bridge business requirements with technical execution. Qualifications: 1)MBA from a Tier 2/3 business school preferred. 2)Prior technical experience in software development or IT implementation is a must. 3)Exposure to banking or financial domain products for at least 34 years Why join us : We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people's collective energy and unwavering focus on the customers, and that's how it will always be. We are the largest merchant acquirer in India. Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.