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Company Name VARITE India Private Limited About The Client An Indian multinational information technology IT consulting company headquartered in Noida The company has offices in 52 countries and over 225 944 employees The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services Cybersecurity Services Cloud Services Big Data and Analytics Internet of Things IoT Solutions Semiconductor Services and Enterprise Software Products Essential Job Functions Candidate will work closely with IT Process Manager Change Release Mgt and update delivered quality of documentation training materials process execution audit readiness and continuously support Process Manager on monitoring improving and enhancing the processes Additionally s he will be responsible for communication and reporting of Quarterly SAP Major Release Deploys and for resolving user support tickets as well as execute functional testing of enhancements and configure and update automated test cases using the tool s Automated Test Framework Creation and maintenance of Power BI reports is equally part of this role candidate will act as Digital Process Expert and POC for IT processes being part of the agile ITSM BizDevOps team S he should possess a Bachelor s Degree in IT or International Business with minimum 2 Years of experience in ITIL Foundation SAP ServiceNow Power BI Scrum Testing Candidate acts as SME POC for ITSM Processes Change SAP Release Management across the organization and as back up and extended workbench to Corporate teams Process Manager and will be occasionally assigned to global projects within the IT Service Operations Management team Create and update Process Documentation Training Materials conduct trainings and Ask-the-expert sessions Functional Testing of enhancements in the related ServiceNow ITSM application Preparation and participation in process stakeholder meetings conducted by the process mgr Design develop and execute test cases using ServiceNow s Automated Test Framework Responsible for monitoring process execution for completeness and develops and maintains necessary KPIs to measure the team performance Maintains KPIs and reports in Power BI to measure processes performance and compliance level SME POC for SAP Release Management process Plan and communicate major minor release schedules timeline milestones Manage communication around cutover deployment of major releases by being the SPOC Manage and continuously improve SAP release deploy as well as its respective tools Develop- and maintain KPIs in Power BI to measure organization s performance and compliance level release management process Overseeing and reminding timely execution of SAP retrofit system clean-up activities in a timely manner As SAP Major Release Deploy is scheduled quarterly hence 4 times per year on weekends this position requires weekend work 4 times per year currently one weekend in Mar Jun Sep Dec Qualifications Minimal education required for the position not person Bachelor Degree Area of specialization e g International Business IT or International Business Minimal overall work experience required for the position 2 years Work experience within Henkel not specified Further education required ITIL Foundation SAP ServiceNow Power BI Scrum Testing How to Apply Interested candidates are encouraged to respond submit their updated resumes and for additional job opportunities please visit Unlock Rewards Refer Candidates and Earn If you re not available or interested in this opportunity please pass this along to anyone in your network who might be a good fit and interested in our open positions VARITE offers a Candidate Referral program where you ll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE Experience Level Bonus Referral 0-2 years INR 5 000 2-6 years INR 7 500 6 years INR 10 000 About VARITE VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA UK CANADA and INDIA VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking Cloud Infrastructure Hardware and Software Digital Marketing and Media Solutions Clinical Diagnostics Utilities Gaming and Entertainment and Financial Services Equal Opportunity Employer VARITE is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age marital status veteran status or disability status