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Executive - Voice/non Voice- Bhopal (15h Left)

4 weeks ago

India Hexaware Technologies Full time

Details for Voice Profile Job Responsibilities Escalates customer issues appropriately and correctly Demonstrates timely accurate and professional customer service Maintains a positive and professional demeanor and portrays the company in a positive light Demonstrates knowledge and use of departmental resources policies and procedures Maintains email handle time while remaining friendly and informative after call email to customers Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions Demonstrates appropriate sense of urgency for customer responses Criteria Should be ready to work in flexible shifts US shifts majorly - 24 7 process Adherence to company policies rules and regulations To follow quality processes thoroughly using checklist standards Excellent English communication skills Soft skills Ability to effectively communicate his her thoughts in a well-organized manner Excellent live writing skills Example Ability to type a minimum of 22 words per minute with few grammatical errors in a back-and-forth conversation with a customer Friendly and upbeat style Ability to handle difficult or irate customers effectively Ability to set expectations and deliver information in a positive and articulate way Investigates and takes action to meet customer s needs Solves routine problems effectively gathering the information necessary from the customer Professional and positive in interactions with others and can establish rapport quickly Eligibility Qualification - HSC and Above Experience - Fresher or Experienced can apply Others Shifts timings - Rotational Shifts Transport - One Side transport in nigh Shift