Senior Travel Consultant
3 days ago
Job Description Senior Travel Consultant (Sales) Packages & Cruises Company: Spring Travels Surrey Location: Remote Employment Type: Full-time About Us Spring Travels is a trusted travel agency based in Surrey, BC. We specialize in helping Canadians book vacations, packages, and cruises, with a growing focus on Caribbean and US cruise holidays originating from Vancouver and Toronto. Our mission is to provide seamless, value-driven travel experiences backed by expert service. The Opportunity We are looking for a Senior Travel Consultant with proven experience in selling vacation packages and cruises. The successful candidate must be proficient with Canadian package booking platforms and have strong sales skills. This is a sales-focused role; you'll be advising clients on Caribbean destinations, US cruises, and air-inclusive packages while consistently achieving revenue goals. Key Responsibilities Handle inbound calls, chats, and online inquiries in a professional manner Sell Caribbean and US cruise vacations departing from Canada (YVR, YYZ, YUL, etc.) Build and manage bookings through Softvoyage, Sirev, TravelBrands, WestJet Vacations, Air Canada Vacations, and other platforms Recommend and upsell air + cruise bundles, hotels, excursions, and cabin upgrades Meet or exceed monthly sales and conversion targets Deliver excellent customer service and resolve client concerns promptly Stay current on cruise line promotions, supplier incentives, and industry trends Required Qualifications 3+ years of experience in a retail or wholesale travel agency Strong sales background in packages and/or cruise holidays Proficiency with Canadian package platforms: Softvoyage, Sirev, TravelBrands, WestJet Vacations, Air Canada Vacations (mandatory) Excellent communication, organizational, and client service skills Knowledge of Caribbean destinations and US cruise ports Ability to work independently in a remote environment with Canadian business hours Preferred Qualifications Familiarity with group bookings and cruise group sales Cruise-specific training or certifications (e.g., CLIA, cruise line academies) Experience building complex itineraries combining air, cruise, and land packages What We Offer 100% remote work Competitive base salary + commission and supplier incentives Supportive, collaborative team culture Ongoing professional development and training How to Apply Please send the following to [Confidential Information] with the subject line: Senior Travel Consultant Packages & Cruises (Remote): 1. Resume highlighting your sales achievements and platform knowledge 2. Cover Letter describing your cruise/package sales experience 3. Short Video (23 minutes) introduce yourself and show us: Why you are the right candidate Your experience with Softvoyage, Sirev, and other Canadian platforms How you approach upselling (e.g., moving a client from an inside cabin to a balcony) Your style of customer service and client relationship building The video doesn't need to be polished, just clear enough so we can see how you communicate and present yourself.
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