QA Test Lead

Job Description Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the world's largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW. As our QA Test Lead for Payments, you will be an integral part of our Client Partner's QA organization to facilitate the full end-to-end coverage of all manner of payment instrument (PI) transactions. This will certainly include all NFC enabled iOS devices and potentially, various Android devices. You'll help drive quality initiatives focused on PI transactions on behalf of a globally prolific technology company. An ideal candidate possesses stellar interpersonal skills, keen attention to detail and enjoys close collaborations across cross-functional teams. Working days, hours: Monday to Friday, 9AM to 5PM local time / On-site location in Hyderabad, India Key Responsibilities: - Conduct release and ad hoc testing of payment transactions on a variety of devices/OS - Write test plans, test cases - Execute test case driven and exploratory testing - Log found defects for tracking - Organize and analyze testing data for trends and customer reports - Communicate with client staff about the status and progress of testing projects - Provide regular reporting that includes test artifacts and metrics for payment testing - Manage a Transaction reconciliation process related to transaction processing for review and cancellation after successful verification - Respond to Production teams reporting a payments issue to validate successful operation or else to find root cause of the reported issue - Work with US Based Global Payments Lead and other Applause team members globally; coordinate with other on-site and remote Applause team members to ensure that coverage is always available during Production Support hours Job Requirements and Preferred Skills: - 3+ years of QA manual functional testing - 1+ years in a QA Lead role - Bachelor's degree in CS, Engineering or other technical domain - Strong leadership and communication skills - Strong collaboration and teamwork skills, with the ability to work effectively with cross-functional teams and external partners - Nice to have: Prior experience QA testing of Payment Instruments Why Applause We're proud to cultivate an inspiring, engaging employee culture that's consistently reflected in high employee retention rates and satisfaction. Our talented team - known as Applause Nation - is set up for success with the latest collaboration and learning tools, opportunities for career advancement, and more. - We have a flexible work environment with top talent from across the globe - Collaborate with an international team of 450+ passionate, talented co-workers - Expand your portfolio with exciting, hands-on projects providing exposure to well-known, global brands - Learn and grow through structured onboarding, in-house knowledge sessions and access to thousands of virtual courses available on demand - Incorporate AI and other exciting technologies into your work, to help you prioritize and boost productivity - Experience a supportive culture that emphasizes teamwork, innovation and transparency - Share your voice Contribute and integrate creative and innovative ideas across roles and departments Applause Core Values: As a global employee community, we strive to uphold the following core values, which are critical to business success and how we measure individual and team performance. Do you share our core values - Be Accountable: You love to take ownership, and hold yourself and others accountable to increase empowerment and success. - Celebrate Authenticity: You love bringing your true self to work and creating genuine and trustful relationships within a diverse environment. - In It Together: You have a team-first mindset and love collaborating with your peers. - Create Value for Our Customers: You love delivering meaningful business impact and being a release partner for all aspects of digital quality. - Crush Your Goals: You always strive for excellence and constantly seek ways to be better, more effective and more efficient.