Agm - Transport Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role TL - Transport SME Job Level Designation M2 Function Department Circle Operations Location Circle office Zone Hiring Manager Job Purpose The TL - Transport SME will be responsible for managing end-to-end circle-level transport and mobility IPCPE IP-based Customer Premises Equipment networks This role focuses on delivering best-in-class voice data and enterprise service experiences while ensuring the smooth operation and troubleshooting of telecom networks from BTS E-Node B to the core layer The position demands a strong understanding of various telecom protocols network components MW Access Optical DWDM IP and the ability to drive innovation and process improvements for efficient service delivery Key Responsibilities are End-to-End Network Ownership Customer Experience Service Audits and Quality Field Operations Management Performance Monitoring Collaboration Coordinate with SNOC CODE and other teams for end-to-end service delivery ensuring all internal and external stakeholders are aligned Key Result Areas Accountabilities Transport Field Engineer Leadership Guide engineers to deliver the best-in-class transport KPIs for mobility and enterprise services Service Delivery Coordination Collaborate with SNOC CODE and other departments to ensure smooth service delivery and customer satisfaction Service Improvement Drive service improvement plans monitor their execution and ensure the delivery of performance metrics as per targets Service Audits Regularly audit service performance and correct issues to meet agreed-upon KPIs e g packet loss jitter latency Network Utilization Ensure that network utilization remains within defined guidelines optimizing resource allocation and reducing inefficiencies Technology Upgrades Manage software upgrades and the introduction of new features to enhance network performance Core Competencies Knowledge Experience Experience 10-12 years in Telecom IT OEM with at least 5 years in handling major telecom network domains Telecom Protocols Deep understanding of telecom protocols and interfaces for 4G and 5G networks including MW SDH DWDM Ethernet and IP MPLS technologies Service Performance Knowledge of performance KPIs SLA benchmarking and strategies for continuous performance improvement Leadership Team Management Proven capabilities in driving teams cross-functional coordination and effective communication skills Customer-Centric Ability to drive customer satisfaction and service excellence through proactive performance management Must have technical professional qualifications Educational Qualifications B-Tech in Electronics and Telecommunications Experience 10 years of experience in telecom IT with a strong background in managing transport networks and at least 5 years in a leadership role in telecom network management Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership