Reservation Executive
3 weeks ago
POSITION SUMMARYOversee accuracy of room blocks reservations and group market codes Communicate company values and or culture to new employees Review and implement new Reservations procedures Process all reservation requests changes and cancellations received by phone fax or mail Identify guest reservation needs and determine appropriate room type Verify availability of room type and rate Explain guarantee special rate and cancellation policies to callers Accommodate and document special requests Answer questions about property facilities services and room accommodations Follow sales techniques to maximize revenue Input and access data in reservation system Respond to any challenges found for accommodating rooming requests Set-up proper billing accounts according to Accounting policies Troubleshoot resolve and document guest issues and concerns or escalate refer to appropriate individual Assist management in training scheduling counseling and motivating and coaching employees serve as a role model and first point of contact of the Guarantee of Fair Treatment Open Door Policy process Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs thank guests with genuine appreciation Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette Develop and maintain positive working relationships with others Comply with quality assurance expectations and standards Read and visually verify information in a variety of formats Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONSEducation High school diploma or G E D equivalent Related Work Experience At least 2-years of related work experience Supervisory Experience At least 1 year of supervisory experience License or Certification NoneMarriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law About the Team At Le M xc3 xa9ridien we are inspired by the era of glamorous travel celebrating each culture through the distinctly European spirit of savouring the good life Our guests are curious and creative cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination We provide authentic chic and memorable service along with experiences that inspire guests to savour the good life We re looking for curious and creative people to join our team If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences we invite you to explore career opportunities with Le M xc3 xa9ridien In joining Le M xc3 xa9ridien you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you Marriott
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Operation Executive
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Ticketing Manager
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