Operations Manager

Job Description

What you'll do

- Stripe is launching Stripe Delivery Centers a new global team to design, implement and grow Stripes operations for the next decade
- We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and that want to play a front-line role in building this new operational capability for Stripe and accelerating Stripes growth
- In this role, you will recruit, manage, and develop a group of Operations Associates that focus on Enhanced Due Diligence investigations
- This team ensures that our platform remains safe, that prohibited parties are not allowed to utilize our services, and that we identify bad actors engaging in financial crimes and mitigate risks
- The Operations Manager, EDD will cultivate the engagement of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization
- This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals
- To be a fit, you will have a strong operations mindset, possess a deep expertise in financial crimes investigations and research techniques, be able to move quickly, and be passionate about delivering an incredible user experience

Responsibilities

- Recruit, manage, coach, and develop a team of in-office Financial Crimes Operations Associates
- Guide your team in completing decision reviews for Enhanced Due Diligence (EDD) for high and very high risk businesses
- Drive strong operational delivery and process improvement helping to mitigate financial crimes risk while balancing operational efficiency and user impact
- Build a great culture and ensure team members are happy, effective, and growing in their career
- Set clear goals and direction, and provide regular feedback on team members performance
- Be data-driven in your analysis of performance, and in your decision making
- Transmit and foster our values, serving as a beacon of Stripes user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

Who you are

- Were looking for someone who meets the minimum requirements to be considered for the role
- If you meet these requirements, you are encouraged to apply
- The preferred qualifications are a bonus, not a requirement

Minimum Requirements

- At least 8+ years of direct people management experience
- Experience with payments, risk, compliance, and/or financial services industry operations
- Expertise in Financial crimes specifically in AML investigations and/or EDD Experience conducting in-depth user Know Your Customer, Customer Identification Program and CDD requirements, nature of business, adverse media, high risk country / business sector reviews in EDD work flows
- Excellent written and verbal communication skills in English
- An ability to partner effectively with internal globally distributed stakeholders
- Strong operational background including new process launches and service delivery
- Passion for process improvement and innovation

Preferred Qualifications

- Knowledge of financial crime regulatory frameworks, inclusive of BSA Patriot Act, OFAC, and EU Anti-Money Laundering Directives
- Familiarity with the financial crime technology stack (including watchlist management systems, case management tooling, transaction monitoring and screening)
- Experience in building and scaling new teams from zero
- Experience operating in a high growth technology company
- In-office expectations
- Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users
- This expectation may vary depending on role, team and location
- For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office
- Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss
- This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible

Pay and benefits

- Stripe does not yet include pay ranges in job postings in every country
- Stripe strongly values pay transparency and is working toward pay transparency globally
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