ITSM (Senior Consultant / Deputy Manager / Manager)
18 hours ago
Job Description – ITSM (Senior Consultant / Deputy Manager / Manager) Location: Coimbatore Experience: 2 to 10 Years Roles: Senior Consultant / Deputy Manager / Manager Notice Period: Immediate joiners preferred Role Overview We are seeking IT Service Management professionals with strong experience in COBIT assessments, IT Governance frameworks, and ISO 20000 implementation. The role includes managing end-to-end ITSM engagements, driving process improvements, conducting governance audits, and working closely with stakeholders to enhance service delivery maturity. Key Responsibilities (All Levels) - Conduct ITSM assessments, maturity evaluations, and gap analysis. - Perform COBIT-based assessments and develop governance improvement roadmaps. - Implement/maintain ISO 20000 (IT Service Management System) standards. - Develop, document, and optimize ITSM processes (Incident, Problem, Change, Asset, CMDB, etc.). - Support audits, compliance checks, and process reviews. - Prepare reports, dashboards, and governance documentation. - Collaborate with cross-functional teams including Infra, AppOps, Cybersecurity, and Business. Additional Responsibilities by Role Level Senior Consultant (2–5 years) - Execute ITSM engagements under guidance of senior leadership. - Conduct process walkthroughs and assist in ISO 20000 certification projects. - Support COBIT-based governance assessments. - Prepare reports, SOPs, and process documentation. - Contribute to client discussions and status updates. Deputy Manager (5–8 years) - Lead medium-sized ITSM projects and process improvement initiatives. - Facilitate governance meetings, RCA discussions, and ITSM performance reviews. - Drive ISO 20000 implementation and manage audit coordination. - Mentor junior consultants and guide them in assessments. - Work directly with client leadership for requirement gathering and solutioning. Manager (8–10 years) - Own end-to-end delivery of ITSM, COBIT governance, and ISO 20000 programs. - Define service strategy, governance framework, and continuous improvement plans. - Manage large-scale assessments, audits, and transition programs. - Lead client presentations, steering committees, and stakeholder governance. - Build ITSM maturity roadmaps and drive adoption across the organization. - Manage cross-functional teams and ensure timely project delivery. Required Skills & Experience - 2 to 10 years of hands-on experience in ITSM, IT Governance, COBIT assessments, and ISO 20000 implementation. - Strong understanding of: - ITIL Framework (v3 or v4) - COBIT 5/COBIT 2019 - ISO 20000 audit & certification process - Service operations and service transition processes - Experience handling process documentation, SOPs, and governance reports. - Strong analytical and problem-solving skills. - Excellent communication, stakeholder management, and presentation skills. - Immediate joiners preferred. Preferred (Good to Have) - ITIL Foundation / ITIL Intermediate / ITIL 4 - COBIT 5 / COBIT 2019 certification - ISO 20000 Lead Implementer or Lead Auditor - Experience in consulting or IT service delivery environments
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ITSM (Senior Consultant / Deputy Manager / Manager)
23 hours ago
Coimbatore, India Cubical Operations LLP Full timeJob Description – ITSM (Senior Consultant / Deputy Manager / Manager) Location: Coimbatore Experience: 2 to 10 Years Roles: Senior Consultant / Deputy Manager / Manager Notice Period: Immediate joiners preferred Role Overview We are seeking IT Service Management professionals with strong experience in COBIT assessments, IT Governance frameworks, and ISO...
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Coimbatore, India Cubical Operations LLP Full timeJob Description – ITSM (Senior Consultant / Deputy Manager / Manager) Location: Coimbatore Experience: 2 to 10 Years Roles: Senior Consultant / Deputy Manager / Manager Notice Period: Immediate joiners preferred Role Overview We are seeking IT Service Management professionals with strong experience in COBIT assessments, IT Governance frameworks, and ISO...
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ITSM (Senior Consultant / Deputy Manager / Manager)
16 hours ago
Coimbatore, India Cubical Operations LLP Full timeJob Description – ITSM (Senior Consultant / Deputy Manager / Manager) Location: Coimbatore Experience: 2 to 10 Years Roles: Senior Consultant / Deputy Manager / Manager Notice Period: Immediate joiners preferred Role Overview We are seeking IT Service Management professionals with strong experience in COBIT assessments, IT Governance frameworks, and ISO...
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ITSM (Senior Consultant / Deputy Manager / Manager)
23 hours ago
Coimbatore, India Cubical Operations LLP Full timeJob Description – ITSM (Senior Consultant / Deputy Manager / Manager)Location: Coimbatore Experience: 2 to 10 Years Roles: Senior Consultant / Deputy Manager / Manager Notice Period: Immediate joiners preferredRole OverviewWe are seeking IT Service Management professionals with strong experience in COBIT assessments, IT Governance frameworks, and ISO 20000...
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ITSM (Senior Consultant / Deputy Manager / Manager)
18 hours ago
Coimbatore, India Cubical Operations LLP Full timeJob Description – ITSM (Senior Consultant / Deputy Manager / Manager)Location: Coimbatore Experience: 2 to 10 Years Roles: Senior Consultant / Deputy Manager / Manager Notice Period: Immediate joiners preferredRole OverviewWe are seeking IT Service Management professionals with strong experience in COBIT assessments, IT Governance frameworks, and ISO 20000...
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ITSM (Senior Consultant / Deputy Manager / Manager)
21 hours ago
Coimbatore, India Cubical Operations LLP Full timeJob Description – ITSM (Senior Consultant / Deputy Manager / Manager)Location: Coimbatore Experience: 2 to 10 Years Roles: Senior Consultant / Deputy Manager / Manager Notice Period: Immediate joiners preferredRole OverviewWe are seeking IT Service Management professionals with strong experience in COBIT assessments, IT Governance frameworks, and ISO 20000...
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Coimbatore, India Cubical Operations LLP Full timeJob Description – ITSM (Senior Consultant / Deputy Manager / Manager)Location: CoimbatoreExperience: 2 to 10 YearsRoles: Senior Consultant / Deputy Manager / ManagerNotice Period: Immediate joiners preferredRole OverviewWe are seeking IT Service Management professionals with strong experience in COBIT assessments, IT Governance frameworks, and ISO 20000...
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ITSM (Senior Consultant / Deputy Manager / Manager)
19 hours ago
coimbatore, India Cubical Operations LLP Full timeJob Description – ITSM (Senior Consultant / Deputy Manager / Manager)Location: CoimbatoreExperience: 2 to 10 YearsRoles: Senior Consultant / Deputy Manager / ManagerNotice Period: Immediate joiners preferredRole OverviewWe are seeking IT Service Management professionals with strong experience in COBIT assessments, IT Governance frameworks, and ISO 20000...
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ITSM (Senior Consultant / Deputy Manager / Manager)
16 hours ago
Coimbatore, India Cubical Operations LLP Full timeJob Description – ITSM (Senior Consultant / Deputy Manager / Manager)Location: CoimbatoreExperience: 2 to 10 YearsRoles: Senior Consultant / Deputy Manager / ManagerNotice Period: Immediate joiners preferredRole OverviewWe are seeking IT Service Management professionals with strong experience in COBIT assessments, IT Governance frameworks, and ISO 20000...
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ITSM Manager
2 weeks ago
Coimbatore, India Cubical Operations LLP Full timeJob Title: ITSM Manager Location: Coimbatore Experience: 5+ years Employment Type: Full-time Preference: Early joiners preferred Key Responsibilities: Lead and manage IT Service Management (ITSM) processes including Incident, Problem, Change, and Service Request Management . Drive implementation and continuous improvement of ITSM frameworks aligned with ITIL...
