Assistant Store Manager

2 weeks ago

Gurgaon, Haryana, India Adidas Full time
Job Description

Purpose Overall Relevance for the Organization:

Adidas Group is looking for an Assistant Store Manager to join our dynamic team and embark on a rewarding career journey.

Key Responsibilities:

- Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them.
- Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success.
- Be a role model for customer service and meeting or exceeding customers expectations.
- Share your customer service experience and train selected team members to fine-tune their service skills.
- Be a resource for Retail Professionals in dealing with complex customer service situations.
- Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.
- Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers.
- Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable).
- Adhere to all established policies and procedures.
- Execute and maintain established Visual Merchandising and In-Store Communication standards.
- Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store's entire product offer is represented on the sales floor.
- Complete cash register transactions quickly and accurately.
- Minimize loss in both, the stockroom and the sales floor.
- Perform all store operations in a safe, effective, and efficient manner.
- Collaborate productively and respectfully with team members.
- Make yourself available to support other team members when needed.
- Complete all applicable training programs and effectively apply the learning on the job.
- Seek coaching and learning opportunities to continually improve your performance.

Key Relationships:

- Customers
- Peers and Supervisor

Skills:

- Advanced Retail Professional Competencies
- (additions based on market needs)

Knowledge, Capabilities, and Experience:

- High school education is a must.
- Minimum 6 months work experience in a sports/fashion customer-focused and commercial-focused retail environment with advanced selling experience and solid product, retail, and industry understanding.
- Basic numeracy and literacy and advanced verbal communication skills.

COURAGE: Speak up when you see an opportunity; step up when you see a need.

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards.

RESPECT: Value all players. Display empathy, be inclusive, and show dignity to all.

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