General Manager Operations

4 weeks ago

Chennai, Tamil Nadu, India AGS Health Full time
RESPONSIBILITIES

Team Management

- Managing a large Operations team spread over different locations with multiple clients in portfolio.
- Drive Long Term Talent Strategy for the organization, including Talent engagement, succession plan at all levels, development, and retention to ensure higher retention rate of employees.
- Drive/Create an inclusive, transparent, and collaborative culture in the teams.
- Provide value-based Leadership to team and be a role model in practicing MERIT (AGS values).
- Manage and create a structure aligned to create best in class client experience and create long term value for AGS.

Business Delivery

- Design and execute delivery systems to create Best in Class Client Experience
- Meet/Exceed Client SLAs consistently.
- Drive Continuous improvement and Transformation plan for clients using Six Sigma and LEAN methodologies.
- Improve the operational systems, processes and policies in support of the client's SLAs.
- Lead and create short and long-term strategy to deliver business outcomes.
- P&L Ownership - Oversee financial management of the processes and work with respective departments in terms of costing and profitability.
- Effective and timely coordination and communication with the support functions (SAP, HR, IT, Finance, Employee engagement)
- Comply with the client and organization's internal policies and procedures.

COMPETENCIES, SKILLS, AND OTHER REQUISITES

- Service Delivery Leadership
- Strategic Thought leadership to grow business.
- External and Internal Stakeholder Management
- Problem Solving and Analytical Skills
- Unflinching integrity and personal work ethics
- Self-starter who strives for self and team excellence
- Attention to detail and concern for accuracy.
- Excellent time management skills and multi-tasking ability
- Excellent written and spoken English.

PROFESSIONAL BACKGROUND

- Minimum 14 years of experience in US Healthcare (RCM - AR Operations/End to End RCM ) Experience is must.
- Must have experience in Dental billing /Hospital billing

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