Associate/senior Associate, Global Medical Information

At Lilly we unite caring with discovery to make life better for people around the world We are a global healthcare leader headquartered in Indianapolis Indiana Our employees around the world work to discover and bring life-changing medicines to those who need them improve the understanding and management of disease and give back to our communities through philanthropy and volunteerism We give our best effort to our work and we put people first Were looking for people who are determined to make life better for people around the world Purpose Anticipating customer questions and providing answers at the first customer touchpoint is a key objective for the Global Medical Information organization and all Business Units Global Medical Information GMI plays an integral role in driving medical launch strategy through creation of answers to unsolicited requests from customers consumers health care professionals and payers and through collection and analysis of customer insights The Associate Senior Associate Manager Global Medical Information is responsible for implementing and maintaining a global strategy for products that have already launched major indications within pivotal geographic regions The GMI Associate Senior Associate Manager may also help to deliver a portfolio of global medical information deliverables at product launch This role will continuously strive to improve the customer experience at first customer touchpoint including call center digital and field-based medical support utilizing existing and emerging technologies to deliver innovative solutions Primary Responsibilities This job description is intended to provide a general overview of the job requirements at the time it was prepared The job requirements of any position may change over time and may include additional responsibilities not specifically described in the job description Consult with your supervision regarding your actual job responsibilities and any related duties that may be required for the position Manage successful relationships within compound and cross-functional teams This role may work across regions and geographies as well as with alliance partners and vendors to ensure quality deliverables Manage a global portfolio of Medical Information responses according to appropriate procedures This includes but is not limited to Medical letters FAQs Slide kits Literature searches Publications Webpages Respond to unsolicited verbal and written Medical Information inquiries from HCPs and consumers in a prompt accurate and compliant manner Meet or exceed customer satisfaction objectives Utilize customer insights to drive the Medical Information strategy Incorporate an omnichannel content strategy to deliver Medical Information to customers within their preferred channel for a specific compound or set of compounds depending on lifecycle Participate in ongoing comprehensive product disease area training to affiliate and call center partners serving as the Medical Information expert within area of responsibility Provide staffing support and expertise at the Medical Information booth at scientific congresses Provide coaching on specific deliverables and or processes and participate in transformational initiatives Minimum Qualification Requirements Educational Previous Work History Background Bachelors Degree in healthcare profession with at least 2 years of industry experience OR Bachelors Degree in healthcare profession with at least 2 years work experience in designated therapeutic area or similar role OR Masters Degree in a healthcare profession OR PhD with work in designated therapeutic area Demonstrated mastery of written English and professional verbal skills in English Strong interpersonal skills and the ability to be flexible in varying environments and with multiple customer groups Ability to assimilate and communicate large volumes of medical information in an unbiased manner Ability to conduct literature search and review to represent the appropriate threshold of evidence when responding to customers Adaptable to newly emerging technologies including but not limited to medical information resources medical information content management systems medical information delivery systems field-based medical delivery systems customer interaction analytics and customer management systems etc Demonstrated high-level end-user computer skills e g databases word processing tables and graphics spreadsheets presentations PowerPoint and templates If you are using a printed copy of this document make sure it is the most current approved version Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce ensuring equal opportunities when vying for positions If you require accommodation to submit a resume for a position at Lilly please complete the accommodation request form for further assistance Please note this is for individuals to request an accommodation as part of the application process and 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