Process Excellence Manager

1 week ago

Mysore, India Ola Electric Full time

Senior Manager - Process Excellence (Sales and Service Operation at Ola Electric) Location: Bangalore, India Company: Ola Electric Ola Electric is building India's most advanced two-wheeler EV ecosystem. To scale this mission, we are looking for a Senior Manager - Process Excellence who can completely reimagine, redesign, and transform core business processes across Sales, Service, Parts, Warehousing, and Revenue Operations. This is not a maintenance or incremental improvement role. We are looking for a leader who thrives in zero-to-one and ten-to-hundred transformation-someone who can build clean, frictionless, tech-led processes and create a minimal human-intervention operating model for a high-speed, high-volume EV organization. Key Responsibilities 1. Enterprise Process Transformation - Redesign end-to-end processes across Sales, Service, SCM, Warehousing, Parts, and Revenue using first-principles thinking. - Replace legacy practices with automation-first, technology-enabled workflows. - Build a unified operating system that ensures speed, predictability, and minimal manual intervention. 2. Rapid Diagnostics & Problem Solving - Conduct deep-dive analyses to identify root causes of operational issues-leakages, delays, process gaps, and system inconsistencies. - Implement quick corrective actions and convert them into scalable, repeatable processes. 3. Tech + Process Integration - Collaborate with Product and Engineering teams to convert redesigned processes into systems, dashboards, controls, and digital workflows. - Ensure all processes are measurable, auditable, and optimized through data. 4. Cross-Functional Leadership - Align and influence stakeholders across Sales, Service, SCM, Finance, and Field Operations. - Drive adoption of new processes across a large and distributed network. - Build a culture of process discipline where teams operate by design-not habit. 5. Governance, KPIs & Control Mechanisms - Define and implement KPIs for all redesigned processes. - Establish governance mechanisms such as control towers, audits, RCA loops, and performance reviews. - Ensure operational excellence at scale with consistent and predictable outcomes. What You Bring - 8-15 years of experience in Process Excellence, Business Transformation, Operations Consulting, or large-scale Ops roles. - Experience in high-scale industries such as Auto/EV, E-commerce, FMCG, Manufacturing, 3PL, or Consulting. - Strong capability in designing processes from scratch (not just optimization). - Exposure to Lean, Six Sigma, S&OP frameworks (certifications preferred). - Ability to thrive in a fast-paced, high-ambiguity environment. If you're passionate about building world-class systems and want to shape the future of India's EV ecosystem, we'd love to hear from you Apply now and be a part of the transformation.

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