Assistant Engineer I, Field Service

Job Category Field Service Brief The UPS Service Engineer Responsible for startups maintenance and emergency repairs for VERTIV UPS battery power distribution and site monitoring equipment Required to establish promote and maintain excellent relations with all customers salesmen distributors and others within the area Maintain continuous communications with dispatching team and the department Manager Supervisor Responsible for the assigned spares VAN stock Follow and respect in all its technical interventions the environmental guidelines established by Vertiv Spain and those that are specific to the client s facilities where the intervention is carried out Responsibilities and Measurement Criteria with Time investment Needed on Each This will describe the overall core responsibilities of the role decision making responsibilities etc Respond in a professional manner to all assigned service calls while on duty Read understand and comply with all procedures outlined in the Field Procedure Manual Perform all work in a safe manner and in accordance with established company safety policy Ensure spare parts are properly accounted for using established parts procedures Keep Dispatching Team informed of your schedule and the status of all open jobs9 Maintain the accuracy of the customer listing by reporting errors Submit weekly paperwork in a timely accurate and complete manner and in case of Wireless Field Service debrief the performed job in a complete and accurate manner at the Customer s premises Keep company vehicle clean neat and properly maintained Report and promotes sales or service leads to the proper department Attend customer meetings as required Being a reference point for key customers in case of emergency and troubleshooting Ensure availability to work during weekend and night in compliance with local labor laws Work closely with department supervisor to assist with day to day operational duties As a User comply with the Company s ITC policy To attend to the environmental trainings that are locally required To know and to comply with the waste producer s requirements established by the current legislation concerning the handling transfer and storage of the wastes until their delivery to an authorized waste management company To know and to comply with the procedures instructions and action plans established by Vertiv Spain Qualifications Required Minimum Qualifications Secondary school diploma or University degree in Electrical Electronic Engineering Basic Level in English Minimum 4 years experience in technical service area working in a service or test environment of UPS equipment Additional Preferred Qualifications - Computer Literate Valid Driving License travel availability weekend availability frequently scheduled with little notice Excellent customer service skills Self-starter ability to effective plan organize and manage time effectively Physical Environmental Requirements - To be used majorly for manufacturing jobs Occasional heavy lifting required 30 kg Time Travel Needed None About the Team Work Authorization No calls or agencies please Vertiv will only employ those who are legally authorized to work in the United States This is not a position for which sponsorship will be provided Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire Equal Opportunity Employer We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status including childbirth breastfeeding or related medical conditions marital status sexual orientation gender identity expression including transgender status or sexual stereotypes genetic information citizenship status national origin protected veteran status political affiliation or disability