Associate (Urgent)

1 week ago


Mumbai India WNS Full time

Job Description GREETINGS FROM WNS GLOBAL SERVICES Job Title: Refunds Associate (International Airlines) Location: Vikhroli West Job Type: Full-time Shifts : Rotational Shifts with 1 rotational week off Pick-up drop facilities provided. Key Responsibilities - Process refund requests in Amadeus and other GDS platforms. - Verify passenger eligibility and fare rules before initiating refunds. - Handle customer queries related to refund status, cancellations, and policies. - Maintain accuracy in processing and update records in accordance with company policies. - Deliver excellent customer service while ensuring adherence to airline standards. Qualifications & Skills - IATA Certification or Diploma in aviation. (mandatory) - Knowledge of Amadeus GDS (additional GDS knowledge is a plus). - Freshers are encouraged to apply; prior internship/experience in reservations/refunds will be an added advantage. - Excellent communication skills (verbal & written). - Attention to detail with the ability to work under pressure in a fast-paced environment. HR-Chinmayi Pawaskar (7400339473) Email- [Confidential Information]


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