[Urgent Search] CRES:Head- Technical

Job Description CRES: Head- Technical Grade: Business: Support Services Department: Corporate Real Estate Services Sub-Department: Location: About Corporate Real Estate Services (CRES) CRES provides support to all business functions on Annual Branch/Office Network Expansion Plan of the Bank, Upkeep & Maintenance of existing branches & offices, Safety & Security and Administration including other Offices like RAC, Currency Chests and Regional Office. The department plays significant role as it deals with multiple internal/external stakeholders including vendors, various business teams and its verticals, F&A, compliance, audit etc. to ensure uninterrupted branch operations and safety of the employees besides implementing the ideas that brings cost & energy efficiencies, reductions to cost of operations and improved turn-around-time Key Responsibilities Technical & Rate Contracts: - Finalisation of specifications, design parameters for centralised rate contracts for all infra related purchases and co-ordinate with CPT team for rate contracts. - Value engineering on existing practices to derive possible efficiencies and circulate learnings to ground team for implementation. - Scoping details for centralized AMCs / contracts for AC, DG, UPS, Electrical Audits in co-ordination with CPT - Obtaining feedback from zones on no. of services provided by the vendor and service standard on periodic basis - Reviewing reports from zones on no. of electrical audits done and prepare actionable to avoid repetitive observations - Data analysis to be done identify the common nature of complaints and share with respective teams to arrive at a permanent solution - Assessment of Architect / turn key vendors (old as well as new) performance - Go To Team for all escalations in technical matters beyond resolution at zonal levels requiring more detailed technical assessment. - Coordinate with various CO business functions for alignment - driving and monitoring large and special projects such as Currency Chests, Large Office spaces, One Axis Kolkata, Noida sale of assets, etc. Special and strategic projects / initiatives : - assessing new products, doing POC, etc. and ensuring role outs if deemed fit and beneficial - sustainability projects and reporting for CSR such as energy efficiency initiatives, renewal energy, etc. - pursue options where Bank can earn certifications on efficiency in infra operations such as getting IGBC certifications in select buildings - driving and monitoring large and special projects such as Currency Chests, Large Office spaces, One Axis Kolkata, Noida sale of assets, etc. - cost rationalisation initiatives such as electricity, diesel consumption, capital cost and operational cost from CRES functions. Digitization & KPI / Dashboard updates (MIS): - co-ordinate with IT, Vendor and respective teams in CRES Department to draft and finalise the requirement documents - ensure integration with the existing modules available within the Bank for bringing out uninterrupted and unmanipulated results - conduct UATs and highlight the discrepancies identified for fixing the gaps - floating out communications to the users and officials for information - launch the modules - prepare Process Documentation On going: - prepare lessons and findings - action out outcomes from the monitoring platform and ensure corrections / completion required - identify the areas for any scope for improvement, accordingly initiate execution of the plan in co-ordination with IT - Monitor the projects in line with the activity schedule, provide periodic dashboards and presentations for update to Management Call Centre: - Periodic training to be imparted to Call Centre team leaders and team members - Minimum 50 Outbound calls to be done to the branches Telecom: - Negotiate on the existing connections with the service provider for revision of rental plans based on the utilization. - Rental Plan Optimization of the connections based on the usage. - Manage centralized procurement of all branch dedicated and Data sims in order to maintain centralized control on the procurement and issuance of the COCP connections. - Processing of the billing process for all the telecom service providers for Pan India in order to achieve timely payment of statutory bills. - Handling all the queries, escalation and troubleshooting related to the COCP, PRI and Fixed line. MFD: - PAN India Canon MFD billing. - Linking of all the Canon MFD on e-maintenance Server by whitelisting all the Canon MFD's linked to the IP address. - Escalations pertaining to the Canon MFD PAN India. - Analysing the monthly consumption - Sharing the data to the Branches and offices of the monthly expenses - Ensuring the billing is as per the cost Qualifications Optimal qualification for success on the job is: Education Graduate/Post Graduate in Law/Engineering with Good written/verbal communication Leadership cases Experience- 10 15 years Role Proficiencies: For successful execution of the job, a candidate should possess the following: Knowledge o Qualified Graduate/Post Graduate with good command on English o Knowledge of MS Office