Transportation Specialist, Amazon Shipping
7 days ago
Job Description DESCRIPTION Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing relationships with our key shipper accounts. We are seeking a street-smart, result-oriented candidate with B2B/SME Customer service or operations experience and preferably from the shipping & logistics industry. Candidate should be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities and changing landscapes. One should be collaborative, but equally data-driven and analytical. The individual should constantly strive to expand our understanding of the metrics and industry. Additionally, you will be responsible for maintaining positive shipper experience by managing critical input levers. Key job responsibilities - Deliver positive experience to assigned shipper accounts and support SMs to grow volume while maintaining hygiene parameters - Help refine the business value proposition using local knowledge, secondary research and past data - Follow the standard operating processes to scale the working of the function. Key Responsibilities: Handle customer inquiries regarding pickup schedules, delivery status, and shipping-related issues Process and investigate lost, damaged, or delayed package claims Root Cause Analysis (RCA) to be performed individually or support Sales Managers with RCA where necessary to improve performance Coordinate with delivery partners and internal teams to resolve shipping complications Manage pickup & delivery requests/Escalations Track packages and provide real-time updates to customers Action proactive and reactive measures on key business parameters like operations, claims, and receivables Identify and escalate critical issues when necessary Key job responsibilities Key Responsibilities: Handle customer inquiries regarding pickup schedules, delivery status, and shipping-related issues Process and investigate lost, damaged, or delayed package claims Root Cause Analysis (RCA) to be performed individually or support Sales Managers with RCA where necessary to improve performance Coordinate with delivery partners and internal teams to resolve shipping complications Manage pickup & delivery requests/Escalations Track packages and provide real-time updates to customers Action proactive and reactive measures on key business parameters like operations, claims, and receivables Identify and escalate critical issues when necessary BASIC QUALIFICATIONS - Bachelor's degree, or experience communicating results to senior leadership PREFERRED QUALIFICATIONS - - Speak, write, and read fluently in English, and have the ability to take direction in English - - Knowledge of Microsoft Office including Outlook, Word, and Excel - - Experience working in a customer-facing role Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Company - ASSPL - Karnataka - B56 Job ID: A3129827
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Transportation Specialist, Amazon Shipping
5 days ago
Bengaluru, India Amazon Full timeJob Description Description Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing relationships with...
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Transportation Specialist, Amazon Shipping
3 days ago
Pune, India Amazon Full timeJob Description DESCRIPTION Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing relationships with...
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Transportation Specialist, Amazon Shipping
1 week ago
Bengaluru, India Amazon Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for...
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Transportation Specialist, Amazon Shipping
2 weeks ago
India Amazon Music Full timeJob Description Description Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing relationships with...
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Transportation Specialist, Amazon Shipping
1 week ago
Bengaluru, India Amazon Full timeAmazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing relationships with our key shipper accounts. We...
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Bengaluru, India Amazon Full timeAmazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing relationships with our key shipper accounts. We...
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Hyderabad, India Amazon Full timeJob Description Description Amazon Shipping is our externalized business providing small parcel transportation services to sellers and shippers. Amazon Shipping leverages planning and transportation's foundational systems together with operations capabilities to pick up packages from shipper warehouses and inject them into the Amazon Fulfillment Network...
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Transportation Specialist, Amazon Shipping
7 days ago
India Amazon Music Full timeJob Description Description Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing relationships with...
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Hyderabad, India Amazon Full timeJob Description Description Amazon's global fulfillment network enables any merchant to ship items that are ordered on Amazon to any place on earth. There is a complex network of ways in which items move between vendor locations, Amazon warehouses, and customer locations as well as several intermediate locations through which packages travel before reaching...
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Transportation Specialist
4 weeks ago
India Amazon Full timeJob Description Description TOC (Transportation Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon...
